TotemTeaAndSpice
Inspiration Seeker

Old sales showing up in my orders

Hi, Maybe someone is tinkering with the back end of Etsy, but today I had 3 open orders show up from 2016! 

I'm not sure if I should cancel them or leave them. 

How do you send a message to admin these days? I am not finding anywhere to send an inquiry.

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NanaLetha
Inspiration Maker

Re: Old sales showing up in my orders

You can’t cancel without refunding and it’s too late to refund.

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Re: Old sales showing up in my orders

Several other sellers have posted about this same issue in the past week. Are your old orders showing as "processing"? I think that was the case with the other seller. Go to your shop manager, help, & contact us to message Etsy directly to see if they can clear it out of your queue.

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KDemARTe
Crafty Poster

Re: Old sales showing up in my orders

That's really strange. I just got an old message dated back to 2010 & came to the forums to see if it was happening to anyone else.

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Re: Old sales showing up in my orders

Etsy must really be tinkering around today. I just got one of those orders that are being duplicated. At least I was able to contact the buyer to find our she only ordered one!

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