Old reviews affecting today's average rating calculation

[AishasDesignEtsy]

A customer placed order for 4 products on Dec 6, 2023 and package was delivered to them on Dec 15, 2023. After 3 months, they have decided to make public reviews for all of them, all positive comments that praises our products. But stars were randomly selected as; "5,4,4,2". So, they don't reply to our messages and we may lose our Star Seller badge at the end of this month.

So;

Current review period for next month's Star Seller badge is January 1–March 31, 2024. My service to this customer was 3 months ago (Dec 2023). Even if let's say they were not happy with the service and fairly gave 2 stars reviews, they shouldn't affect the calculation of average ratings for January 1–March 31, 2024 period just because buyer made those reviews 3 months later. We are hopeless about this situation and seeking help.

[CraftyCornishMaids]

etsy allows 100 days for reviews to be left, and they are counted when they are left, not when the item was posted.

Otherwise, if they left reviews after 3 months, they wouldn't be counted at all, good or bad.

It's the way it works.

[GroundZeroCreations]

I wouldn't worry about it at this point in time. You have the rest of the month left where you could receive reviews that over-ride that one negative rating. I too don't understand how a customer can be happy with something and give it a 2-star review. Sometimes I think the issue may be problems with using these phone apps. But who knows. Will keep my fingers crossed that you get lots of 5-star reviews and wipe the negative one out!