Not getting notifications of new messages

[PunkyJane]

I’m no longer receiving emails or push notifications when someone sends me a message through Etsy.

Anyone else having this problem? Seems like it started in the last 24 hours or so.

[UppNorthEh]

I had one a few weeks ago.  I looked on my phone in the morning and I thought it said sent 2 hours ago.  Got on the computer and it was sent 22 hours ago.  where was it all day?

[BluKatDesign]

I haven't received important email from etsy on over 3 years, they just don't care to fix the problem!

[UppNorthEh]

mine wasn't an email.  it was right on etsy.  message didn't show in my messages.

[funkydreamsmosaics]

Every once in a while, Etsy will decide my email address is bad and they stop sending me various emails.  To fix it, I have to go into my account and tell them it's fine.  Have you checked your Account Settings and verified they still like your email?

[PunkyJane]

My email still says “confirmed”. 

Since I’m not getting push notifications from the app either, it seems to be something else. 

Whatta hassle.

[cathyconnolley]

It has been around for a lot longer than that for me. I had a sale and there were no details by email as I have had previously had. I only noticed it when I saw a 1 on my dashboard.

[LotionsandPotions]

I am not getting notifications of messages either.  I just logged on and saw a message from 23 hours ago.  I too checked and my email is confirmed.

[TinTeddy]

A week or so ago I had a message which didn't give an alert on my phone (they usually do).  I check my three shops every day, so I still caught it, but it is annoying it didn't alert like it should.

[ArtDollsbyJD]

Don't rely on email.  It's best to come into the shop a few time a day at least.  

At times there have been problems between servers.  Email providers change protocol.  

It can be anything.

That  is why it is best to check a shop a few times during the day.  

[PunkyJane]

Absolutely agree. I never rely on just one method. Just thought it was odd that I wasn't getting emails or app notifications. 🤷🏻‍

[ThePurplePuppy]

I'm not getting notifications of either messages or sales. Not even the little orange dot. I just have to go in my dashboard and click on everything and have a look see to find them. This has been going on off and on for about 4-6 months now.

[BluKatDesign]

I don't rely on etsy email anymore but I would respond to customers quicker at times if I would get an email! I don't understand why Etsy doesn't fix this problem! Most of the world communicates via email!  I even changed to gmail then those stopped after a month!

[YarnAndy]

This is still happening. Just got notified (not by email, in the desktop browser) that I had a message from 19 hours ago. I check the website regularly, there was no notification there for a message yesterday.

I get that emails are too much to send even for orders (!!), let alone messages that we need to answer in 24 hours (!!!!), but not even a puny notification on desktop to be able to help folks who ask questions? Ugh...

[Aesoterik]

Mine have just stopped suddenly within the last few days. I still get notifications about sales and Etsy's marketing emails but none for any new messages sent by customers or potential customers. Very strange!