Good morning,
I logged into my shop today (July 14th) and it appears that when trying to send a message from an order within Shop Manager the message never sends. I noticed the field to enter a subject is missing as well. I can type in the message box, but when I click send nothing happens.
If I click send a convo from the email that I receive when a sale is made I am able to send a message that why.
Do you know why the messages from within Shop Manager are not working? It is much easier to manage messages from sales in this location.
-Jenn
Morning, Same is happening to me, can't send files to a customer. I can get into messages, type the message and attach the files but when I hit send it's like the button as no action.
This is not the same issue. this is happening to customers whom I've never had conversations with.
I'm experiencing the same issue.
Same here. For me it's been like this the past 3 days
Here is a current Message fr. Admin. posted a little while ago.
https://community.etsy.com/t5/Technical-Issues/INVESTIGATING-Message-not-sending-when-messaging-from...
I've been having the same issue. If you go to the individual's profile, you should be able to send a message to them that way.
Same, i hope this gets fixed soon!
Us too, I came here to check. The technical issue last week isn't the same. These aren't sending. Check your sent messages, they are not appearing there (at least ours aren't). So we are unable to send new messages to clients when needed
Fix in Progress per Admin a short while ago.
https://community.etsy.com/t5/Technical-Issues/FIX-IN-PROGRESS-Message-not-sending-when-messaging-fr...
Hope this will soon be over for everyone having trouble.
Same here! I can´t send any messages
Same problem!
Same thing happen to me as well, for the past 2 weeks now.
If you are sending random unsolicited messages to people about your services, Etsy will mute you.
Please read Etsy's Terms of Use regarding messages:
https://www.etsy.com/legal/sellers/
"With Etsy's "Messages", you have the ability to communicate directly with your buyers or other Etsy members. Messages are a great way for buyers to ask you questions about an item or an order.
Messages may not be used for the following activities: