BlueGardeniaShop
Inspiration Seeker

Not able to send Message from Orders

Good morning, 

I logged into my shop today (July 14th) and it appears that when trying to send a message from an order within Shop Manager the message never sends. I noticed the field to enter a subject is missing as well. I can type in the message box, but when I click send nothing happens.

If I click send a convo from the email that I receive when a sale is made I am able to send a message that why. 

Do you know why the messages from within Shop Manager are not working? It is much easier to manage messages from sales in this location. 

-Jenn

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Re: Not able to send Message from Orders

Morning, Same is happening to me, can't send files to a customer.  I can get into messages, type the message and attach the files but when I hit send it's like the button as no action.

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NanaLetha
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Re: Not able to send Message from Orders

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Re: Not able to send Message from Orders

This is not the same issue. this is happening to customers whom I've never had conversations with.

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Re: Not able to send Message from Orders

I'm experiencing the same issue. 

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Re: Not able to send Message from Orders

Same here. For me it's been like this the past 3 days

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ChillwolfArt
Conversation Maker

Re: Not able to send Message from Orders

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Re: Not able to send Message from Orders

I've been having the same issue.  If you go to the individual's profile, you should be able to send a message to them that way.

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Re: Not able to send Message from Orders

Same, i hope this gets fixed soon!

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Re: Not able to send Message from Orders

Us too, I came here to check. The technical issue last week isn't the same. These aren't sending. Check your sent messages, they are not appearing there (at least ours aren't). So we are unable to send new messages to clients when needed

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ChillwolfArt
Conversation Maker

Re: Not able to send Message from Orders

Fix in Progress per Admin a short while ago.
https://community.etsy.com/t5/Technical-Issues/FIX-IN-PROGRESS-Message-not-sending-when-messaging-fr...

Hope this will soon be over for everyone having trouble.

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Re: Not able to send Message from Orders

Same here! I can´t send any messages

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Re: Not able to send Message from Orders

Same problem! 

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Re: Not able to send Message from Orders

Same thing happen to me as well, for the past 2 weeks now.

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Re: Not able to send Message from Orders

@DigitalRankRisers 

If you are sending random unsolicited messages to people about your services, Etsy will mute you.

Please read Etsy's Terms of Use regarding messages:

https://www.etsy.com/legal/sellers/

"With Etsy's "Messages", you have the ability to communicate directly with your buyers or other Etsy members. Messages are a great way for buyers to ask you questions about an item or an order.

Messages may not be used for the following activities:

  1. Sending unsolicited advertising or promotions, requests for donations or spam;
  2. Harassing or abusing another member or violating our Anti-Discrimination Policy;
  3. Contacting someone after they have explicitly asked you not to;  
  4. Interfering with a transaction or the business of another member;
  5. Exchanging personal contact, financial or other information for the purposes of evading the checkout process on Etsy, including phone number, address, email, social media handles, external URLs, instructions for money transfer, etc."
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