Nonconsensual Vacation Mode

[TheBuilderBug]

For seemingly no reason at all, Etsy has decided to put my account on forced vacation mode during peak sales season. I do not consent. I am current with all orders and messages. The shop has an outstanding track record and customer reviews reflect that. I keep communication open with my customers, but for some reason Etsy has chosen not to reflect the same customer service standard.

After trying to voice my appeal and remedy the unknown issue, I've come to the conclusion, that Etsy does not care. It's not a me problem, it's an Etsy problem... 

As many others have shared, here's the banner they've placed on my account:

"Your shop will stay in Vacation Mode while we review your info

This means you won't be able to receive new orders until we finish verifying your info (which usually takes up to 48 hours after you uploaded your document). No need to do anything else right now—we'll reach out if we need more details from you."

I am at wits end. Etsy claims to "Keep Commerce Human" and yet, it feels impossible to get through to a human.

[TheWestcountryWitch]

Its likely your shop is being reviewed as you're using the word "Dyson" and that's not allowed. I know it's a pain in the bottom, especially as you're making these adapters yourself which is awesome, but sadly, etsy bots just see the brand of another company being used and likely flag your shop as reselling. 

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.