strange suspend

[stonesian]

hi. our etsy shop www.etsy.com/shop/stoneagelapidary has been permanently suspended due to violating the policy for the Bumblebee Jasper item, even though we have been selling similar items since 2018, I think this is due to automatic deactivation by the etsy bot system, and this decision is very unfair to us, we have appealed on November 23, until today we have not received any information regarding our appeal request, has anyone experienced the same? we hope there is a bright light from this case, we have no other way to connect to etsy, other than the appeal.

oh yaa... and before the permanent suspension of our shop, the second shop, and several Etsy shops of our friends in Indonesia received email notifications regarding the Bumblebee Jasper item policy with the same information, and strangely, only our shop was suspended, other shops that had similar items were still able to sell normally.

thanks

Van

[CraftyCornishMaids]

did you have any medical claims, like

relieves stress

or any metaphysical claims

.... or were you selling the same type of thing in both shops?

[BagmakerSupply]

@stonesian: "... we have been selling similar items since 2018 ..." False positives aside, Etsy let a lot of violations slide for a very long time, and now some rules have changed and it is clear that Etsy has stepped up enforcement of the rules.

While we can only speculate on what the trigger was that flagged your shop, and without getting into a discussion of what is fair or right or if your shop should have been closed, the fact that there are other shops selling similar items it only means that they have not been caught yet, or their listings may not contain the same trigger that snared you. Additionally, we will not know how many other shops were closed using the same trigger - only those that appear to not have been.

[BagatellesFrance]

Etsy has recently added Bumblebee Jasper to their prohibited items. There were several comments about it a month or so ago. "Review your listings to make sure they are in line with our prohibited items policy. Etsy prohibits the sale of toxic substances including (but not limited to) minerals with high arsenic content, including orpiment, realgar and bumblebee jasper."