No response from customer service after several attempts

[TheCraftyAuntie]

I have tried using the customer service form several times to assist with this issue.  I need to change my email address because I have been locked out of that email account.  Therefore, I cannot access the security code being sent to that email address.  I am looking for assistance with other options on how to get my e-mail address updated.  Thank you!

[JDTotesnDolls · Accepted solution]

Do you have chat available.  That is one thing they can help with.

Are you using contact us under Help in shop manager?  Find something close to your issue.  Look for a 'I still need help'  Send email.  Tell Etsy what you need.  The first reply back may be generic so you will need to send again that email.

Don't keep sending the form.

How to Change the Email Address on Your Etsy Account – Etsy Help   At the bottom is contact support.  Click on that button.

[TheCraftyAuntie]

Thank you for responding!  I’ll try this!

[OneEyeCatStudio · Accepted solution]

Have you tried   Request a Callback  ?

[TheCraftyAuntie]

Thank you for responding!  I’ll try this!