No Response to Help Center Chat and Error on Call Back Request

[SugarBlushStudio]

I keep getting an error page when requesting a call back ("Error Please refresh this page and try again") and there is no response to the help chat.  I had two orders allow a customer to upgrade to Priority shipping for just over a dollar.  I cannot get any response when trying to access help to fix the issue.  Can anyone shed any light on how I get a response from Etsy Support?  Also tried the request from a different browser and on the Etsy Sellers app... no response there, either.

[NanaLetha]

The buyer can only pay what you have set up for shipping 

[cindylouwho2]

@NanaLetha no, there is a bug today for US sellers: https://community.etsy.com/t5/Technical-Issues/buyer-being-charged-really-low-wrong-shipping-fee/m-p...

https://community.etsy.com/t5/Managing-Your-Shop/Etsy-Insider-Shipping/m-p/147533649#M1780194

[cindylouwho2]

For the Chat issue, you will need to open an email ticket under whatever topic you can find and tell them your Chat is frozen. It took me about a day to get it fixed when it happened to me. 

For the error itself, there is a bug today for US sellers: https://community.etsy.com/t5/Technical-Issues/buyer-being-charged-really-low-wrong-shipping-fee/m-p...

https://community.etsy.com/t5/Managing-Your-Shop/Etsy-Insider-Shipping/m-p/147533649#M1780194

Etsy will have to deal with the shipping problem, but you may have to wait until enough people report it. 

[SugarBlushStudio]

Thanks for the help!  I've tried opening a new help request; they all kick me back to request a call or to chat (which is been unfruitful today and yesterday).  I replied to an old help request BEGGING for someone at support to help.  No response yet.  Thank you SO MUCH, though.

[rockyourchakrainc]

Yup same problem for me all day. Chat is stuck - No responses and "Error Please refresh this page and try again" trying to use the call back option

[SugarBlushStudio]

On the same day there is a shipping calculation bug.  Glorious.  I hope you get help soon!!

[SugarBlushStudio]

On the same day there is a shipping calculation bug.  Glorious.  I hope you get help soon!!

[SugarBlushStudio]

Do any Etsy moderators see this?  Can they please help?  These orders ship tomorrow, and the amount of money I have received for the order means I would lose money on these orders if I ship them Priority Mail.