Newest in a long line of issues

[DivineCrossings]

Please let this be a fixable bug: Someone just added one of my items to her favorites list, so, of course I had to check it out. Imagine my surprise when I saw that I now accept exchanges??! WTH? My policy is returns only….everywhere. This won’t end well.

[MrsDsHandKnits]

That is not new...been there awhile...I noticed that weeks ago already...you have the option to manually change it

[DivineCrossings]

Yeah…I just noticed it. I will NOT accept exchanges. I’ve double checked all of my settings and nowhere does it say “exchanges”, only returns. For Pete’s sake! 

[AnnaleasFinest]

why don't you want to accept exchanges? The buyer has to pay shipping... @DivineCrossings?

[DivineCrossings]

@AnnaleasFinest OOAK items with varying prices makes exchanges a headache I don’t want. Someone can just as easily return and then purchase what they DO want.

[AnnaleasFinest]

@DivineCrossings 

makes sense! Thank you! I love your crosses!

[DivineCrossings]

@AnnaleasFinest @Thanks so much! : )

[NanaLetha]

@DivineCrossings  I can see you accept returns but nothing about exchanges.

[DivineCrossings]

@NanaLetha well, that’s good to know. I wonder why in this person’s favorites my policy was changed?

[ArtDollsbyJD]

@DivineCrossings   I looked too and it only says Returns. Nothing about exchanges.

This under favorites has been available for about three months now, 

[DivineCrossings]

@ArtDollsbyJD @Thanks for checking! But I think it has something to do with putting the favorite into a specific favorite category, such as “jewelry” or “gifts”

[VINTAGEbytheMAGPIE]

I don't accept exchanges either and saw the same for one of my items in someone's favourites.   By linking back through to my listing it wasn't showing. So definitely another Etsy gremlin .

[weekendjewelry1]

Where would that even show up? I just want to doublecheck, yknow? (And sorry you're having to deal with it!)

[DivineCrossings]

@weekendjewelry1 @I just saw it when someone added an item to their favorites.

[DivineCrossings]

@ArtDollsbyJD @Yup…refreshed, logged out and in, did a pirouette and threw salt over my shoulder….I apparently now accept exchanges in this person’s favorites. lol.

[NanaLetha]

@DivineCrossings  If you can post a link to that specific listing, I will check for you.

[DivineCrossings]

@NanaLetha @THANK YOU!

https://www.etsy.com/listing/1831017069/peacock-black-fw-pearl-necklace-layering?click_key=7cc8f2d60...

may i ask a favor? Can you try adding it to favorites to see if it shows up there? You can unfavorite it immediately after.

[ArtDollsbyJD]

Just checked this listing under favorites and its says Returns accepted.

I think you may have just seen a glitch.  That is all.  And it may be computer driven.  Did you refresh to see if it was just a glitch.

[CryzalisMasksUK]

@DivineCrossings just added your listing to my favourites, and it says Returns only in my favourite list

[DivineCrossings]

@CryzalisMasksUK Thank you. The person who favorited the item is a fellow seller and I’m tempted to message her and ask her to corroborate…lol…I must sound like a lunatic when no one else can see what I’m seeing lol!

[CryzalisMasksUK]

I wonder if it is a test.

When you posted, I instantly checked mine as I also do not exchange.

I saw this in the policy section, not sure if it is new as I thought it was set in your settings

Returns & exchanges

Tell buyers how you’ll manage returns and exchanges Opens a new tab for each of your listings. Use different policies as needed to cover your unique items.

[Adorabilities]

What listing was it? I looked at a few of yours and there was nothing showing about exchanges, only returns.

[DivineCrossings]

@Adorabilities @It doesn’t seem to be in the listings….just in favorites. See above for listing link.

[Adorabilities]

@DivineCrossings 
It still only shows me "returns accepted" when I favorite it.
Must be another weird test where they display different things to different users. Unfortunately, what they show some users is incorrect...

Adding: I just added it to one of my collections (like jewelry, etc.) and it still only said "returns accepted."

[DivineCrossings]

@Adorabilities @Thanks for going the extra mile! It must be another harebrained test designed as a “gotcha”. Now I guess I sit back and wait for an exchange request. *sigh*