Never Ending Issues getting verified.....

I managed to finally get my shop back into holiday mode (not suspended), Support said they have enabled my store... however, they haven't...

I am trying to upload my passport, but the instant is upload to verify, it's declined via email notification - but it stays pending in the dashboard... why is this so hard?

The passport is full color, with an expiry date, etc., and it follows all protocols....

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Amaradorn
Community Maker

Re: Never Ending Issues getting verified.....

Does the name and all details on your passport match the name and all details on your Etsy account? It just match exactly.

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Re: Never Ending Issues getting verified.....

They match absolutely exactly.

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Re: Never Ending Issues getting verified.....

If it says pending in the dashboard then I would not try to re-upload it.  

Why does the email say it is declined?

 

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Re: Never Ending Issues getting verified.....

No idea, in the dashboard it says pending. But and email is sent instantly saying declined. Etsy has been a headache and I have been down for over a month.


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