I managed to finally get my shop back into holiday mode (not suspended), Support said they have enabled my store... however, they haven't...
I am trying to upload my passport, but the instant is upload to verify, it's declined via email notification - but it stays pending in the dashboard... why is this so hard?
The passport is full color, with an expiry date, etc., and it follows all protocols....
Does the name and all details on your passport match the name and all details on your Etsy account? It just match exactly.
They match absolutely exactly.
If it says pending in the dashboard then I would not try to re-upload it.
Why does the email say it is declined?
No idea, in the dashboard it says pending. But and email is sent instantly saying declined. Etsy has been a headache and I have been down for over a month.