Need Help - Still Stuck in Vacation Mode

[LittleSpunkies]

On December 15th both of my shops were put in Vacation Mode to verify my seller information.  One shop was reopened within three days.  The other shops is still stuck in vacation mode... but both shops have same seller information, nothing has changed.  I do not have any violations, orders have always been shipped on time, between the two shops over 200k in sales since 2015. 

Still not a single contact from anyone at Etsy. I posted in this forum in hopes that a forum moderator ( a human ) could help.  Are the forum moderators here to help?

[JJewellerySuppliesUK]

This is not the usual place to get help as ordinarily you should write to Etsy via email.  However the mods do sometimes step in when asked so let's give it a go!

@FabioMcMustache @ModAngie 

Hopefully it gets sorted soon. 

[leinweberstudio]

Are the forum moderators here to help?

Only rarely do they pop in and offer help.

[PlatypusDream]

Maybe it's because you're selling the same products in both shops - POD t shirts and sweatshirts.

Just a guess.

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.