Etsy putting my shop on vacation mode for no reason.

[ArtistNxtFxund]

Helloo, I am a small artist from Utah and I have been making my money through Etsy with quarantine starting. 

well for about 2 months maybe longer my shop has been listed on vacation mode and I’m unable to take it off. 
thankfully with my situation it doesn’t affect me much now, but here soon it’s going to become a huge issue for me.

I have reached out to them multiple times about this issue with no reply each time, and I’m becoming frustrated and more disappointed with Etsy.I will answer any questions and do anything suggested to help, I am desperate. 
-ArtistNxtFxund 

[TheVintagePineapple]

Were you asked to upload ID or SS#?

Are your banking details up to date?

Did your credit card expire?

Did you receive one or more notifications of infringement just before vacation mode kicked in?

[sharonjenkins1]

In looking at your reviews, it appears you are selling “fan art.”  If you are not licensed by the IP owner, you are infringing.  Fan art is no longer fan art when it is sold.

[CatsBeadKitsandMore]

@ArtistNxtFxund, If you send multiple emails that sends you to the 'back of the line'. Wait for a reply to the last email you sent. Then communicate through that email only. There is a reply button to click on at the bottom of the email.

[TBQSC]

@ArtistNxtFxund said “Etsy putting my shop on vacation mode for no reason.”

There reason why is most likely because you’re selling “fan art”, which is IP Infringement, and is not allowed on Etsy!  

[TeacherSyeri]

Nope, it’s got to do with my tax document and it’s fixednow.Thank God.

[dayspringcollectible]

I see the reviews you have received are for fan art.  In most cases, fan art violates IP rights when sold, and Etsy does not allow fan art because of that.  There is a good chance that is why they put you on vacation.  You need to contact them until you get a reply, so you know what changes you need to make.  You still have hope if they only placed you on vacation.  Often, for IP infringement they will shut the shop down completely.  If the artists you feature don't protect their trademarks and allow their names/images to be public domain, you would need to send Etsy a letter from each artist confirming that.  They may then allow exceptions based on that.

[bradgoodell]

Your shop says:  "I’m working on fulfilling my current orders right now, but will be back soon."

That means it could be a few things:

1. You haven't been shipping on time.
2. You may have shipped, but haven't entered tracking info.
3. You sales triggered a dollar amount or number amount that makes Etsy worried you might not be able to fulfill your orders.  

This is compounded by:

1. Your shop is really new.
2. You shop also has no policies
3. You have potential IP issues.  

Due to the above, Etsy sees your shop as a potential risk to buyers and to Etsy.  If tracking shows packages delivered, buyers are happy, and no one files a dispute, Etsy may remove the forced vacation mode.  But Etsy is also likely to put a Reserve on your shop for 90 days.  

The best way to clear this up is to make sure any open orders are shipped with tracking, you add policies, and if Etsy allows you to reopen, you clean up your shop and eliminate any legal or TOU violations.  

Good luck.

[RosinTrails]

@bradgoodel, what is a dollar amount triggering, and why would this happen?

I read everything in the forum to help me understand why my shop was put on vacation.

I would be grateful if someone could point me to a reason.

[SeasideRoseCreations]

When was your shop put on vacation mode?

Check your spam folder for an email (sometimes they end up there).

Your policies are dated June 30.  Did you not have any before then?

Do you ship with tracking?

@RosinTrails 

[RosinTrails]

@SeasideRoseCreations, I have contacted Etsy about it and yesterday I talked to someone on the phone

about this. I had policies before that, but I renewed them, to be on point, because someone mentioned

to be EU compliant about the return time for an item. So I extended the days for a return.

I always send with tracking number, but Etsy doesn't approve ELTA (which is our official national postal company),

and I write the tracking number to them on message, so it is always there for them to follow up.

I can't figure out why, and when I don't know why, how can I fix a problem?

[SeasideRoseCreations]

@RosinTrails 

There have been many posts about sellers and entering tracking.

If you search the forums, you can find the threads.

I don't know what they have done to resolve their issues.  You can research on here.

Good luck.

[OmasFabricStash]

The titles say fan art but since you are selling them they aren’t fan art. Sellers  that sell copyright and trademark infringement items often get their shops put on vacation mode or closed. Try painting something else. 

[TeacherSyeri]

I just opened my etsy shop the past 24 hours and there is no even a button to change the vacation mode! Just a Learn more link that directs me to payment and I have nothing there because this is a new account.

[sharonjenkins1]

@TeacherSyeri   Did you have up any listings?  If so, what were you selling?  Did you furnish Etsy with all your needed tax and financial information?

[CraftyCraftsCorners]

@TeacherSyeri have you filled in Banking information and a credit card on fill. 

Fill in your country on shop page you can edit shop, left top side under by your shop name. This will help Etsy know where u and shopper are.  

I would leave taxes blank you need a sales tax number, You may have to ask Etsy about taxes. In any case taxes will be collected by Etsy for any that need be done and remit for you you. 

[TeacherSyeri]

Yes but for the tax payer, when I chose GST for my country (Malaysia) & click next it says I’m a Quebec seller. I’m not, LOL.

[TeacherSyeri]

I got u now!It had to put my taxpayer ID number and it’s done now!

[sharonjenkins1]

Hmm, looks like somewhere there is confusion about where you are.  Shops showing up with 2 countries can be a red flag.  Sounds like you will definitely need to talk with someone at Etsy to figure it out/ best wishes.

[BlackArtbyPBI]

My shop has been in vacation mode since 11/11. No response from Etsy.

[ModKenneth · Accepted solution]

Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

@BlackArtbyPBI We're sorry to hear you're experiencing issues with your account . We've forwarded your concerns to a specialist team, and your case is being worked on as we speak - Moving forward, they will handle it directly with you, so please stay tuned to your email as they may reach out through there. Thank you! 

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

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