My account has been hacked email and password have been changed. Please help I am so scared.

[#1]

GREENDLY.ETSY has been hacked. Please help report the shop so it can be paused or closed if it has to. My email and password have been changed i was able to log in using backup codes but I still can't change back password or email. I am so scared I have my banking and personal information here I don't want to close the shop even though i have access to doing so right now because ive worked on this for years and since the hacker has the email and password they can just reopen it. Please etsy support help me recover my store I can provide proof i am the original owner. If it can't be recovered please close the store permanently I'm afraid they will commit fraud with my information. 

[PrintabelleFun]

You can't do it from the app, and it's hard to do it from a phone unless you make the page view like a computer. I was able to report this shop using an android but it is much easier from a computer.

[nineteen27]

the problem is.

the hacker has the email address associated to your account now.

every time you ask for help.

the hacker is receiving the email.

remove the credit card that is on your account.

and then put the shop on vacation until it is sorted out.

[PrintabelleFun]

Very sorry to hear this. I will report the shop as well. Hope you get it figured out.

[IceMaidens]

I've reported your shop too.

Hope this is getting sorted out for you

[ModMatt · Accepted solution]

Hi there @Greendly 

Sorry to hear about the matter, we have however escalated your case to our account specialists who will be able to assist in resolving the issue.

Thank you! 

[daisysjewellerygifts]

im so sorry this has happened to you and hope this gets sorted out quickly instead of weeks like most of the accounts that have been Hacked over the months, im so sorry to say but Etsy are not the quickest is sorting issues like this out, good luck.

[Jewels2at]

You can no longer see the shop, so Etsy must be working on this.

[InkwellAlchemy]

My email has been hacked, and I want to change my email address, however, Etsy is sending me a security code for my hacked account. Is there a possibility to send it to my phone? I have put my phone whilst making the account, and it allowed me to enter the account via sending me a security code to my phone. 

[CryzalisDesigns]

@InkwellAlchemy you would be better off starting a new thread so that the moderators notice your issue, it will get lost if you post you issue on a old thread.

Only Etsy will be able to assist you with this.