Hey everyone,
My other store AliceAndTheBunny has been hacked.
On September 4th I have noticed a strange convo message has been sent to me. I have disregarded it as spam and didn’t thoroughly read it at that moment. Then within an hour or two I have opened my Etsy sellers app and noticed a dozen spam messages with weird links have been sent out from my account to other Etsy sellers. I realized it was one of those “Etsy support” inbox message scams and immediately wrote Etsy support about it, asking to do something with my account. I also asked them to contact me via another email address if possible, because I thought maybe my email has been compromised as well. I was not sure whether the hacker was able to see that chat communication or not. Within minutes, I have received an email that my account has been permanently suspended.
Then within a couple of days I have received an email from Zetsy, asking me some questions to confirm my identity. I have answered the questions and got no response for another week. I have been waiting patiently, avoiding to open unnecessary support requests as per advice I saw here on Etsy forums.
However, the response I have received after one week was just an email saying they noticed my support request went unanswered and asked me if I still need help. I responded to that email, confirming I still need help.
THEN I woke up to new emails to my original address – a case opened by the client and another email, saying my store has been permanently suspended (again?). I have also received a generic email from Zetsy, saying I should file a claim through my account (that I cannot log-into).
Pardon my language, but what the heck is happening with my store?? Did they reopen it without notice, no password change or anything and then closed it again within a few hours? Can I expect a competent overview of this case? This is so frustrating
Just want to add that during this period of suspension I sent out all my outstanding orders (found addresses in transaction emails from Etsy). I also took all possible actions to protect my devices and connections using help from cybersecurity professionals, from windows reformatting, bios update, additional virus and browser protection and even a new router at home just in case.
I am trying my luck here, since Etsy's support emails have not been clear or responsive.
@FabioMcMustache
