Missing items from my purchase history

Jump to solution

Posting this as a customer this time. I ordered some supplies for some upcoming projects, and some of my purchases are missing from my purchase history, but I see I am still charged for them on my bank account.

Labels (2)
Translate to English There was a problem fetching the translation.
0 Likes
1 Solution

Accepted Solutions

Re: Missing items from my purchase history

Jump to solution

Maybe you accidentally purchased as a guest. If so, you can link the purchases to your account.

https://help.etsy.com/hc/en-us/articles/115015565027-How-to-Connect-a-Guest-Order-to-an-Etsy-Account?

View solution in original post

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
4 Replies

Re: Missing items from my purchase history

Jump to solution

Maybe you accidentally purchased as a guest. If so, you can link the purchases to your account.

https://help.etsy.com/hc/en-us/articles/115015565027-How-to-Connect-a-Guest-Order-to-an-Etsy-Account?

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Missing items from my purchase history

Jump to solution

Maybe that happened. I messaged the seller and they did get my order.

Translate to English There was a problem fetching the translation.
0 Likes
NanaLetha
Inspiration Maker

Re: Missing items from my purchase history

Jump to solution

Evidently you bought without signing in.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Missing items from my purchase history

Jump to solution

I thought I was logged in but it may have been I wasn't. Whatever the case I am glad the order went through. I'll be making suncatchers to go with other items in my store.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.