Missing Tracking Info For Add On Listings

I have listing for add ons that customers can purchase AFTER they order something (such as upgrade my shipping). It is technically NOT a physically shipped item like the original order, therefor when I mark it complete there is not shipping tracking info. This has been counted AGAINST me shipping badge even tho nothing is being shipped! How do I go about fixing this?

Labels (1)
Translate to English There was a problem fetching the translation.
0 Likes
1 Reply

Re: Missing Tracking Info For Add On Listings

You need to put the same tracking number into each order that ships together.

Adding... This will not fix your star seller status if the ship-by date has already passed on those orders. But at least you'll do it correctly in the future.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.