If you have sent too many messages in a short period of time...
If you have sent messages to people who have not purchased from your shop...
Etsy will suspend your messaging privileges.
There is no way to reactivate them. You will have to wait it out.
NOTE that the Forum is NOT a good way to contact support. You will only find other sellers here.
https://www.etsy.com/legal/sellers/#community
Messages
With Etsy's "Messages", you have the ability to communicate directly with your buyers or other Etsy members. Messages are a great way for buyers to ask you questions about an item or an order.
Messages may not be used for the following activities:
- Sending unsolicited advertising or promotions, requests for donations or spam;
- Harassing or abusing another member or violating our Anti-Discrimination Policy;
- Contacting someone after they have explicitly asked you not to;
- Interfering with a transaction or the business of another member;
- Exchanging personal contact, financial or other information for the purposes of evading the checkout process on Etsy, including phone number, address, email, social media handles, external URLs, instructions for money transfer, etc.
