Messages

[GleefullyCrocheting]

7/7/22

So how does a seller answer customer questions when the messages don't show up ? And how does one get anything fixed, as there's no one to even talk to. We pay a sellers fee, and there's no help. The only answer you get is we got your question (mail) but they never answer your mail, it just says we got it...

[JustMeToo]

@GleefullyCrocheting   When you receive a message from a customer in your email, hit "reply".

[GleefullyCrocheting]

I know how to hit reply.

The message wasn't showing up period.

[NanaLetha]

If it does not show up, how do you know you have a message?

[GleefullyCrocheting]

While scrolling though old messages, I seen new ones.

[ChillwolfArt]

@GleefullyCrocheting   Pardon if you've already seen this (Announcement fr. Admin, top of Tech. Issues)
https://community.etsy.com/t5/Technical-Issues/UPDATE-Messages-appear-to-not-send-when-responding-fr...

[BagmakerSupply]

@GleefullyCrocheting    Are you experiencing this using an Etsy app or via browser (it makes a difference as to possible causes and potential solutions, otherwise we have to guess). If you are using an app, the consensus seems to be to manage messages and orders via a browser not the app.

[GleefullyCrocheting]

I don't use app.  and Etsy fixed this issue a while back. Thanks.