Messages not working?

[sfjwilliamsart]

I don't know if it's just some kind of delay, but I've contacted 3 sellers over the past few days and had no response from any of them. Today I had a message notification on one thread from a seller I contacted but when I went in, there was no new message there, just my original message? I'm really confused and I'm starting to think either my messages aren't getting through or I'm just not getting the responses showing in my inbox. 

[audreytherese]

Are you on an app or a browser? Did you check the accounts you messaged were still active? You contacted 3 sellers, like to ask questions about their products? If you sent identical messages the system may have flagged you for spamming and restricted your messaging ability. 

[audreytherese]

If they are sellers you bought from you can find their direct email in your order receipts. 

[sfjwilliamsart]

I'm on browser and yes they're all still active. Two questions were about items I'd bought and one was about product details. They weren't similar messages in any way and I sent them hours or days apart. 

[audreytherese]

That is weird. I haven't seen this come up before, but maybe someone else has. 

You can put in a help request to see if there is a problem with your account. If you were restricted and the messages weren't going out, normally they would tell you. 

For the one that you say you got notified about but then it wasn't there, did you double check your spam folder? I still get the notifications when someone I've already spammed messages me, but by the time I go into my account it's already been sorted to the spam folder. 

In the meantime I would at least try the direct email for the sellers you have purchased from. 

Sorry, really don't have any advice or ideas beyond that.