Messages are not being marked as replied

[Kerryscakekitchen]

My star seller score has gone down. I have been responding to messages within the 24 hour timeframe. When I reply it still shows as not replied. I send a second message and get the automated response to say thanks for responding fast ??

[BirthdayGoodiesShop]

I'm finding that sometimes it takes a few hours to reflect that you've responded to that first message and then usually takes 24 hours to update on your star seller score. Have you downloaded the message breakdown history to see which messages you didn't respond to in time?

[AGDCORP]

I have been responding to messages within the 24 hour timeframe. When I reply it still shows as not replied. I send a second message and get the automated response to say thanks for responding fast ??

[BaggieAggie · Accepted solution]

OLD THREAD.

[ModKenneth · Accepted solution]

Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.