Message thread showing as "first message"

[ElegyAndIvy]

I guess I'm not able to upload screenshots here, but is there currently a bug with the Etsy seller messages? I've been messaging with a potential customer all day discussing an order. The message screen still has the banner "this is the first message from a potential buyer--message back within 24 hours..."

I always immediately respond to messages. We've been messaging back and forth all day, but the banner is still there. I don't want this to affect my seller stats or star seller badge. Will this go away? Anything I can do?

[BagmakerSupply]

@ElegyAndIvy: Based on the many many recent threads about this (and personal experience), the new message banner not going away appears to be only a user interface glitch which is not affecting any stats such as Star Seller.

There have, however, been reports about other Message issues that are impacting a shop negatively.

Best to check the applicable CSV file on your Star Seller page regularly. Keep in mind that usually a new incoming thread is not included until after the 24 hour reply window has passed regardless of when you replied and that Star Seller stats (and the CSV file) seem to be updated only once per day so there may be an additional day's delay.