Message reply not listed

[Beadandblingcompany]

A customer messaged me last month. I answered their question immediately. They are not listed in my messages. Now I don’t have enough messages that I replied to within 24 hours. If this message was included I could have got my Star Seller badge. 

[CraftyCornishMaids]

Etsy counts each new thread, 

If you download the CSV, you will see which counts.

Ones on the last couple of days of the month, are rolled into the next month, so they are all counted, but just offset a couple of days 

so you will have messages from the last couple of days in Feb, all March, all April, and up to the last couple of days in May

[BagmakerSupply]

@Beadandblingcompany: "A customer messaged me last month." Keep in mind that the Star Seller metric is NOT all new messages but only the first message of all new incoming threads.

As suggested above, check the applicable CSV file available on your Star Seller page (previous period for June Star). When you look at the file remember that that the dates / times are in UTC (not your time zone), only the first message of a new incoming thread is included (all that counts for Star Seller), and usually a new incoming thread is not included until after the 24 hour reply window has passed regardless of when you replied. Star Seller stats (and the CSV file) seem to be updated only once per day so there may be an additional day's delay. There is also a link to the actual message thread so you can verify if the data is correct or not.