Message Seller says "Typically responds within a MONTH" for over a year, despite being Star Seller

[#1]

My Message Seller says "Typically responds within a MONTH" for over a year, despite being Star Seller for 6 months or so.

I have tried everything to get this fixed with Etsy. Live Chats, phone calls, emails, Forum posts, and each time I have to go through the same thing and I'm told the same thing:

"The status will update itself. Keep responding quickly and eventually it will change itself"

Should that take a year? or more (I think it's been more than a year)   It's been over a year now and it hasn't changed. I was just on the Live Chat with "Emilie" who promises she will "share my concerns with the right team to fix this problem".

This is a legitimate bug that needs to be fixed. I wonder how many customers decide not to contact me because they don't think they will get a response from me for a month?

PLEASE FIX IT ETSY!!  I know I'm not the only one with this problem!

Briana

[btaylorquilts]

So frustrating! I'm not diminishing your issue, but at least yours says a couple days as opposed to a month! I'm sure that had to do with some Spam message from over a year ago!

[nineteen27]

oh that sucks.

yes i went to your homepage and when i click on contact it does say you typically respond within a month.

i have never seen that before for any seller.

[btaylorquilts]

It's nice to be special, but in this case, not so much! LOL!

[btaylorquilts]

Etsy Chat folks told me to post here to get the problem looked at. I did this same exact thing in September 2021 and nothing happened then, either

[LeLightFantastique]

Wow, Etsy support in action!!

[nineteen27]

maybe @FabioMcMustache can help by seeing this thread.

[btaylorquilts]

Does tagging like that alert someone to a post? I haven't used the forums enough to know!

[nineteen27]

i have only used it for sellers who have been hacked.

and enigma is helpful in forwarding to the right department.

this one is important too because if i had to message you with a question and it says you typically respond within a month... i would not bother to message you.

i would just move on!

so they do need to have some body look into this because sellers are losing sales over it.

plus you have been waiting for a year.

[btaylorquilts]

Ugh... see, I've been trying to convince myself that the message didn't matter and I can't do anything about it anyway, but to hear you say you'd not even bother to email me if you saw that message is a little heartbreaking. It does matter and who knows how many others have this same problem. I know it's not just me. Arrrrrgh!