Many customers not able to add to cart

[StinkyLockers]

We have had about 8 customers in the last 48 hours that are unable to add to cart. We have variables and require some custom text for personalized orders. Never had issues like this in 4 years. Anyone else experiencing this?

[OmasFabricStash]

If they haven’t all the places in then it will not let them put it in the cart. The one they missed is in a pinkish color so they should have seen it though. I had no problem once I filled in everything. I use my iPad but do not use the app. 

[OpalKobus]

I'm experiencing the same issues via the App. customers reporting that add to my cart option disappears the moment they choose a variation.

No idea how many customers I've lost so far who don't contact me. 

[OmasFabricStash]

It won’t help everyone but if they message you suggest they don’t use the app or see if it needs updating. 

[WhimsicalBeaderyco]

Ive had the same thing. As a buyer, it has happened twice in one week. Shopping from two different shops. I couldn't add more than 9 items to my cart. The most previous time was last night. I figured out how to go around it.. it only happens in the app (I still don't know why). So I went to the website and it worked fine. I have no idea what the problem is. So weird... 

[ThePurplePuppy]

@WhimsicalBeaderyco 

Firstly--you are posting on a 2 year old thread--chances are no one will "notice" how old it is and will be answering the OP--not you. I suggest you start your own thread as this is probably a NEW problem, not the old one.

And I think there is a limit of 10 items that can be purchased in a cart so you may have just hit that line.  I really am not sure on this as I olny add items as I intend to buy and usually not that many at one time.

[MarbleWish]

I encoutered that, too. A customer contacted me yesterday that she cannot checkout. I wrote to Etsy support, they replied me very shortly, but he said he checked from his end, there's no issues their side and everything is right. Then I contact customer to try again, and then she said it works.

But I am not sure that is because Etsy support checked my shop and it turned work, or I edited the listing affected it. As I have edited and saved again my listing from the Etsy seller app according to one advice from another seller who also met this issue from another thread. As I did this before Etsy support helped me... So I have no idea.

But I told him that some other sellers also met this issue when buyers purchase from etsy app. 

[ScarletInChains]

We are encountering the same, starting to have messages coming through from people who can't add our items to their basket. There are variations on all our items. I was wondering if it could have anything to do with people using VPNs but not convinced now.

[CleotisCandleCo]

My customers are not able to add to cart... what's going on??? I'm losing business!! 

[ModKenneth · Accepted solution]

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