MulherinLane
Conversation Maker

Major Site Glitch Photos

What’s going on? All of my listing photos are either blacked out or super zoomed and blurry on shop home page. Any updates of site issues?

Labels (1)
Translate to English There was a problem fetching the translation.
13 Likes
42 Replies
NanaLetha
Community Maker

Re: Major Site Glitch Photos

You photos look fine to me.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
ChillwolfArt
Conversation Maker

Re: Major Site Glitch Photos

Wonder what's going on.  Someone else just posted the same.  Yet when I look your photos look normal.
https://community.etsy.com/t5/Technical-Issues/Why-are-my-photo-listings-showing-super-sized-and-blu...

 

Translate to English There was a problem fetching the translation.
2 Likes
Reply
Loading...
MulherinLane
Conversation Maker

Re: Major Site Glitch Photos

@ChillwolfArt @NanaLetha  are y’all using a mobile browser, desktop browser, or the Etsy app when viewing my photos?

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...
ChillwolfArt
Conversation Maker

Re: Major Site Glitch Photos

@MulherinLane 

I'm using a desktop computer, Chrome, Windows 10.
(I use the same thing every day. Have never used mobile or the app)

ETA:  Don't know if this has anything to do with it.  A new Announcement re: purchasing from our listings right off of Google.
https://community.etsy.com/t5/Announcements/Now-shoppers-can-find-and-purchase-Etsy-listings-directl...

 

Translate to English There was a problem fetching the translation.
1 Like
NanaLetha
Community Maker

Re: Major Site Glitch Photos

@MulherinLane  - desktop (iMac).

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...
MulherinLane
Conversation Maker

Re: Major Site Glitch Photos

Ok just wondering if it was a glitch only affecting one or the other. I’m on my mobile iOS browser and they look so out of whack.

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...

Re: Major Site Glitch Photos

Your photos look fine to me, I'm using a browser in mobile view. 

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...
MulherinLane
Conversation Maker

Re: Major Site Glitch Photos

Well all of a sudden the issue is fixed. Wonder if Etsy was working on an update or test? Who knows!

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...
ChillwolfArt
Conversation Maker

Re: Major Site Glitch Photos

@MulherinLane 

Well that's interesting. I do wonder if it has anything to do with the new Announcement re: purchasing directly from our listings on Google.  It's kind of coincidental that this happened at the same time this Announcement came about.

I don't know; there's been a lot going on behind the scenes.

Translate to English There was a problem fetching the translation.
3 Likes
Aidille
Crafty Poster

Re: Major Site Glitch Photos

Same- using Chrome on a laptop

Translate to English There was a problem fetching the translation.
2 Likes
Reply
Loading...

Re: Major Site Glitch Photos

I noticed this issue about one hour ago while researching listings on Google. I saw listing images that that were blacked out and also listing images that were blurry and cut off.

Translate to English There was a problem fetching the translation.
3 Likes
Reply
Loading...

Re: Major Site Glitch Photos

Ah ... this happened to me earlier but weirdly only in Firefox (not Chrome or Safari). I updated the browser and cleared the cache and it seemed to fix itself; I thought it was just me / Firefox, but maybe not. Etsy tinkering again?
(Mac OS Catalina, btw)

Translate to English There was a problem fetching the translation.
1 Like
Reply
Loading...
WinniGuineaPoo
Inspiration Seeker

Re: Major Site Glitch Photos

Yes, this has been happening to my listings all morning but only on desktop and my chromebook. On the Etsy App it seems fine, but I hope this resolves soon as my bestsellers are unrecognizable with the zoomed in. I was actually looking for a way to report it.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Major Site Glitch Photos

Some of mine are super zoomed in too. Looks horrible! And not sure why it's only some of them. 

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Chrysalism
Conversation Maker

Re: Major Site Glitch Photos

I'm using Chrome on my Macbook and lots of the photos inside my listings are not loading properly. I tried Firefox too and same problem.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Major Site Glitch Photos

Noticed just now in Microsoft Edge. Some zoomed, others distorted.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Major Site Glitch Photos

It's happening to me as well. Some photos are large and off center. I'm on my desktop.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Major Site Glitch Photos

The same issue is happening in my shop. The photos shown in orders waiting to print out are disappearing while I'm watching.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Major Site Glitch Photos

Same story. Listing pics super zoomed. Im on MacBook safari 

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Major Site Glitch Photos

My listing photos are all messed up. Hope Etsy fixes this soon.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Major Site Glitch Photos

I am too having issues with my photos. Blurry, super zoomed in and just not loading.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Major Site Glitch Photos

Same here; was fine earlier today. Using Chrome, desktop. Some photos are fine, others are super zoomed-in, other are solid black. 

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Major Site Glitch Photos

Phone app and browser look fine and tablet browser looks fine but on my desktop the listings are showing the video still as the main thumbnail on my shop page and it starts running if I hover with the mouse. Ewwww

And not all pics showing in search.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Major Site Glitch Photos

Having the same problem - MacBook / Safari

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.