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[TomsTerrificStuff]

Newbie here. I have a Etsy login I’ve used for years for buying stuff. In September, I decided to try selling an item. Etsy seems to be confusing buyer mode messages with seller mode messages. Like the star seller section is penalizing me for not responding to a vendor (conversation ended) before I ever started selling. 1) Should I use two different emails to login? 2) how do you contact support? All I can find are useless faqs that loop round and round.

[UniqueGiftOrnaments]

It doesn't make any difference if buyer or seller.  All messages must be answered or put into spam. It clearly states that in the star seller information.

[TomsTerrificStuff]

Not seller before now. They are including years of buyer messages.

[WitticismsRus · Accepted solution]

@TomsTerrificStuff 

Once you open a shop with your log-in then its a seller account. There is no buyer or seller mode for messages. They will all be counted as seller messages for star seller stuff. If you want a separate buying only account you will need to open a new account with a different email address and not open a shop with that account.

As far as contacting support goes just go to shop manager > community and help > contact us to start a support ticket. To get out of the endless loop of faq look for 'I still need help' at bottom of page and click that. That will tale you to the available contact options (live chat, phone call back or email). 

[TomsTerrificStuff]

Wish I had known that beforehand. Can i open a new account , transfer the listings to that account, then close the seller part (not the whole account) of the original buyer account?

[BootifulLabels]

The SS rules state that all new messages require an answer or to be marked as spam within 24 hrs in order to qualify for SS. It doesn't matter who they are from or what they are about, no-one reads your messages, the system is automated and simply compares the time-stamps for receipt and response to determine compliance. If you mark that message as spam now, it should update your stats within a day or two, but it will not help with the badges already awarded.

If you don't want your purchases to affect your SS status, you have a couple of options.

1. You can use Auto reply to send a "thank you" or an "I'll get back to you shortly" message. This counts as a response for SS, but needs to be reset every five days.
2. You can create a few snippets with various messages and send quick responses that way in just 3 clicks, Snippets/Select/Send.
3. You can create a new, buyer only Etsy account and keep all your purchases separate from your shop.

Number 3 is the easiest option, once your buyer account is set up it requires no ongoing maintenance and you never have to worry about your buying activity interfering with your SS rating.

[ChillwolfArt]

Just wanted you to know. You may receive a Message from a Seller whom you are friendly with ("How's it going"? for example). That still counts as requiring a Response or Mark as Spam (you are not the Initiator of the Message).

I've always used the same account for both buying and selling.  When I receive a Message from a Seller about my purchase, I will respond, "Thank You" (it's happened recently).

Hope this helps.