Problems responding a message

[depeachbeach]

I can't answer a message from a customer. The I am about to send the answer It appears a red sign saying that my username is not a valid Etsy name. But I can't change my username as well. What can I do?

[NanaLetha]

It’s saying that about the other person

[Smudgekitty · Accepted solution]

If the message was about a sale, but the buyer needed your email, their username is no longer valid because they were removed for scamming.

[bradgoodell]

THIS.

[Amaradorn]

The user account has been deleted - probably a scammer. Just ignore it.

[depeachbeach]

Thanks a lot