Locked out due to email

Hi, I'm a shop owner and I'm trying to help a friend who's also a shop owner. Shehad tried to update her email on numerous occasions with no success.  Now she's locked out of her etsy account and cannot access her old email to get back in. Her etsy page is 

https://www.etsy.com/shop/AnnieFarmhouseWreath?ref=profile_header

The email you have for her is not accessible, I have her new contact email and can provide it. Someone please help!!!!

Thanks!!

Wh

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Re: Locked out due to email

You are not contacting etsy itself here; it's a peer-to-peer forum of sellers only.

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Re: Locked out due to email

One of you has to open a ticket or go through Chat

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MRe: Locked out due to email

My old email that was connected to my shop suddenly started barring my access after years. I contacted att and they could see what I was but didn't know why it wasn't working or how to fix it so they gave me a new email and deleted the old one. I tried to update my email but they send the confirmation code to your old email! It said if you can't access contact etsy via this link. I  did.6 weeks later still no reply(shameful) so I  contacted Chat who said they couldn't fix it( security reasons which is fine) but they forwarded me to a team who emailed me at the email I provided chat. They asked a few security questions  and reset it for me. Long story short..use chat. They probably don't do anything on a weekend. 

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