Someone in my local community saw one of my products when they were over at my apartment, and wanted to purchase one for themselves so I told them to go about it via etsy since I knew I could mark the product as hand delivered. I selected other as shipping method and did not include a tracking number as there was none to include. I refunded him the shipping costs since he did not even let me get the chance to do a free shipping promo for him, he just ordered it a few hours later. I am concerned about this because I just hit all of the milestones for star seller for everything other than on-time shipping and tracking where I have "1 order missing tracking info". Am I out of luck becuase of how this order worked out, or is there a way to resolve this since obviously this was delivered way quicker than normal.
No way to fix it.
There are numerous posts about it:
"I refunded him the shipping costs since he did not even let me get the chance to do a free shipping promo for him, he just ordered it a few hours later."
It doesn't matter if the item has 'free shipping' or if you charge for it. Either way you are still required to enter a tracking number. Since you are in the US, there are no exceptions.
Tracking is very important to Etsy. It is the way to prove delivery. Since our tracking is free in the US, Etsy is very insistent on its use. Yes you could lose star seller badge for tracking because of the hand delivery.
You could try and send a receipt via letters but that still does not give you purchase protection for the item or mean the item was delivered.
My way of handling a local delivery is to take the item off of Etsy and get payment the old fashioned way cash. That solves the issue.
@3DMountables This customer didn't even find you on Etsy and you still paid Etsy their fees. Why? Next time, delete or de-activate the listing, collect the money and your SSB won't be effected.
Only pay Etsy when you have to.....lol