Local Delivery

[TheGlitterGrove]

My shipping On-Time Shipping and Tracking has been marked down (dropped to 83% from 100%) because I had an order with local pick up, therefore no tracking number. I marked the order as complete and the order was delivered prior to the required ship date. 

Is there any way to get this corrected? Is there some way to keep this from happening in the future?

[WitticismsRus · Accepted solution]

@TheGlitterGrove 

From Help Center article about star seller here https://help.etsy.com/hc/en-us/articles/4403058372503-How-to-Become-a-Star-Seller?segment=selling

Specifically this bit 

"What if I offer local pick-up or delivery for my items?  At this time, orders that don't have tracking because they are delivered or picked up in person will be considered shipped without tracking, and will not meet the Star Seller criteria for shipping."

[TheGlitterGrove · Accepted solution]

Thank. I saw that, but didn't realize that meant it would count against me. I'll be sure to no longer offer local delivery through Etsy.

[WoodsRoadFurniture]

I do it and it never affects my star seller rating. When it asks you for carrier just type in local pickup. Then it will want you to add tracking number-just put local pickup again. This takes care of that issue

[StudiovART]

@WoodsRoadFurniture THANK YOU!!!!!  I have been looking all over for a solution for this!  It worked for an order I just dropped off locally. Appreciate this so much and to the initial feed for asking the question.   

[OwlAlwaysKnit]

@StudiovART  that post is not correct, the posts above that was the correct information.

What if I offer local pick-up or delivery for my items?

At this time, orders that don't have tracking because they are delivered or picked up in person will be considered shipped without tracking, and will not meet the Star Seller criteria for shipping. 

https://help.etsy.com/hc/en-us/articles/4403058372503-How-to-Become-a-Star-Seller?segment=selling

[HickoryStudio]

Not only does it affect star seller, but just found out that my customers can also see the lower shipping score when they click on a specific item in my shop.  I just spoke to an Etsy customer service rep who confirmed this is a glitch on their end and she is submitting it to their technical dept. 

[CraftyCornishMaids]

@HickoryStudio 

it's not a glitch.

local delivery counts against you for star seller, it always has, and etsy says it does.

from etsy...

"What if I offer local pick-up or delivery for my items?  

At this time, orders that don't have tracking because they are delivered or picked up in person will be considered shipped without tracking, and will not meet the Star Seller criteria for shipping."

[ModAngie · Accepted solution]

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