Listings Deactivated, Final Warning Given, Email Responded to and now Closed - this is now crazy

[ByVictoriaMaxwell]

I’m starting a second thread here since I got nowhere with my first thread. Once again I am seeking any kind of human help from Etsy who WRONGLY deactivated my listings and have now removed my star seller and put me on final notice of shop suspension.

I was getting human replies on a ticket although replies were every 48 hours and now I check to see any update to my screen shots (that they asked for) to see that ticket has now been closed and marked as complete with no reply!

What the hell is going on with Etsy support? I cannot believe the way so many of us are being treated right now. This was an ETSY BOT ERROR and needs to be resolved. I didn’t even mind waiting days for a reply as long as I eventually got one but to be closed down AGAIN.. it’s beyond frustrating.  Does anyone know of any direct email addresses at all? 

Thank you so much!

[vintageNCtreasures]

Etsy does not have an email address published anywhere (nor a phone #).
Any you find online are scams.

Here's a call back link.  And it's doubtful they'll help but maybe will send your info to a "specialist".
Submit a request – Etsy Help

Any chance did Etsy change the category on those items? 
I've seen quite a few threads where Etsy put items in craft supplies that were NOT craft supplies and removed them from shops saying they violated the "creativity standards".

Even though when you select from the drop down menu, it shows up will be shown in craft supplies so from what I read sellers are putting items in a similar category that doesn't show up "also in craft supplies".

[vintageNCtreasures]

One example is cabinet hardware like door knobs, cabinet hinges. 
It used to be you could resell cabinet hardware, didn't matter if it was new, vintage or handmade. Now if it's "new" it's no longer allowed here which is crazy because you can't use cabinet hardware "as-is". It's a supply to finished cabinets. Now it has to be vintage or handmade.

If I type door knobs to see what category Etsy recommends it shows up:
Home & Living > Home Improvement > Drawer Knobs & Pulls

And it also shows up this:
This listing will appear in 5 related categories, including Craft Supplies & Tools and Home & Hobby.

[ByVictoriaMaxwell · Accepted solution]

Thank you for replies - just an update: Etsy did reply and confirmed they were delisted in error. The listings are now back up and I’ve asked for confirmation my star seller badges will be returned and the wrongful strikes against my account removed. Finally some progress at least, Thank you to everyone who offered help over my threads!

[cindylouwho2]

@ByVictoriaMaxwell Glad this got resolved! Was it this thread, or did you get a callback? (I try to keep track of what works)

[ByVictoriaMaxwell]

Thanks Cindy! I noticed my latest email ticket was closed so I rang the callback and the agent said it had already been escalated to the review team - I was given a ticket number that wasn’t on my help tickets but I made a note. I got an email very soon after to say the listings were live again.

Most importantly I’ve asked for confirmation the “strikes” for policy violations will be removed and my star seller badges returned which hasn’t happened yet but now they’ve confirmed the listings didn’t violate policies I am sure I will get there. Thank you for your help last week when I was in peak panic mode!

I hope this post might help anyone in the same boat - I think Seller Support are swamped at the moment due to these errors and other issues I’m sure but do persevere!  

[theCopperPoppy]

Following your case, as it' very close to mine.... It's been 48 hours since I opened my appeal, just to be met with 1 email "auto reply" ... What steps did you take to talk to a human? Did the phone call help at all? I've had no human response whatsoever to my appeal. 

[JustVial]

Glad it all worked out for you.  🥰