Hi, on 16th of February i changed my legal name on etsy shop because of a marriage and also wanted to add a payment card with the same name on it. I added my marriage documents and a new id. Got an email that normally it takes 48 hours for etsy to confirm information but now it’s been 10 days and nothing changes. I see a yellow banner saying that i have only 51 day left to verify my identity. My funds are frozen, although my shop is fully running, i have sales daily, the amount of funds grows and etsy support is feeding me phrases ‘you have to wait, your case is being reviewed, etc.’ I am really worried because i saw sooo many people facing same issue and finally etsy does nothing to fix this verification problem. Anyone solved the same issue?
Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you!
Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.
Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you!
Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.