Items with auto-renewal didn't autorenew

[AnnaleasFinest]

Dear all,

maybe you should check your expired items as well. I found 4 of my items having expired, they jumped from autorenew to manual by themselves.

One item was being edited by me, and instead of getting published, it was set as expired...

Anybody else affected?

[JJewellerySuppliesUK]

It sounds like a normal glitchy day on Etsy!

[NancyQstudio]

No, thankfully I haven't experience this.  I'm sorry to hear you have.  Other sellers have shared the same experience.  I'm assuming that Etsy is making changes to the site.  I'm just guessing.  But when changes have occurred in the past "mishaps" seem to have increased. 

[ThreeLittlePirates]

I have items in my shop that expired months ago, but still show up in search.  I have items that are auto-renew, that haven't renewed but still appear in my shop..... I take it as a win that I haven't been charged:)  I do manually go through my listings now and try to renew items when needed to give them a bump in search, but I'm not sure it makes much odds.  Just another Etsy glitch.  

[JMOldeVintage]

There is the reported glitch where listings are mysteriously changed from manual to automatic renewal. This is the first post I've seen where a listing on auto was switched to manual.

However, everyone needs to pay attention when it comes to items that "never expire". Some shops have reported editing one of these listings will trigger a renewal fee when publishing the changes.
There have been reports of shops going on vacation mode & upon reopening their listings have suddenly disappeared &/or been placed in with deactivated or expired listings.

In one thread the OP reported where Etsy suddenly caught the glitch. A great number of their listings were suddenly all renewed on the same date. I believe they were even charged for the "glitch time" that the listing was active but should have expired. And of course, now all those listings have the same expiration date. 

So listing fees can suddenly be charged. While an Etsy glitch created the issue, technically the charges are correct. For some it might only be a few dollars. For others, those renewal fees could add up to a decent sum. 

[AnnaleasFinest]

@JMOldeVintage 

"There is the reported glitch where listings are mysteriously changed from manual to automatic renewal. This is the first post I've seen where a listing on auto was switched to manual."

Everyday something new here.

Did I mention that I must have been rotated out of sales since a few days... ?

Crazy...

[FelinesFabricFriends]

I have several items where that the expire dates have passed but they are still in my shop. This happened in past too.  I have all my listings on manual renewal so check things often. Weird.

[OpiumDenVintage]

I had 28 (about half of my listings) which were set to automatically renew mysteriously expire on the same day, April 1st 2025.  This means that I did not get my full month from my fees and that in order to renew I have to pay for all of them. That's an extra $11 that etsy is getting just from me from their glitch.  Multiply that across tens of thousands of customers and this "glitch" is generating tons of revenue for etsy.  I can't help but see this as a cash grab for etsy .  I wrote to them but they just told me to renew my listings

[ModAngie · Accepted solution]

Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.