Items listed in shop showing as unavailable

[#1]

We have a number of items that when click on, bring up the "Sorry, this item is unavailable" message.  This has been going on for over a month and some of these are very good sellers in our shop.  We contacted Etsy well over a month ago via email and didn't hear back.  So, we called and finally got a message back.

We were told that tech was backed up and would be looking at this as soon as they could and that Etsy was having trouble with large shops such as ours.  That was 3 weeks ago and customers still cannot access these items, but of course we're paying Etsy to have them in the shop.  Is anyone else experiencing this problem?  Our shop is certainly not the largest here on Etsy, some sellers with this type of shop have upwards of 2,000 to 3,000 items, and to the best of our knowledge there is no cap on the number of items Etsy will display in your shop (well...there's no cap on the amount of listing fees they will take, but maybe there's a cap on what they can actually display?)

Has anyone else experienced this problem and if so, was it resolved?  And is Etsy going to refund listing and renewal fees to us?

[ErnestNaturally]

Hi, I am experiencing the same problem, getting nowhere with Etsy support, tried deactivating then reactivating to no avail... it’s only moss listings that are affected...I wouldn’t have known unless a customer contacted me to say it was showing as unavailable... we are a little store so every order matters, so I need to fix this

[OwlAlwaysKnit]

@RowanWoodCrafts  you cannot sell knives to the UK anymore, if you put knives UK into the search bar you will find other posts about this.

[MerveArutaDesigns]

Hi, I'm having the same problem, I have deactivated and then reactivate the products but it's not working. Anyone can help with a mother solution ?

[OurBoudoir]

Hi yes it started yesterday.  I don’t know how many listings are affected.  I redid one and the copy is fine!  So am I supposed to pay 40c to list my items.  Busiest weekend and I have no sales.

[OurBoudoir]

I did do the vacation mode for 1 day last Monday! 

[WhisperCo]

it's happening on ours and its not a large shop 

[PlatypusDream]

Start your own thread. This one is from 2021 and FAR out of date.

[ModAngie · Accepted solution]

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