chocolaterabbit
Conversation Maker

It seems like the problems never end

I posted yesterday about my shop being shut down although it is Etsy compliant. Thanks to everyone pitching in it's back up and running. Now some of my listings are missing from my shop pages. 

I have 139 Halloween items but when I'm in my shop I can only see one page.

These have not been disabled by Etsy as I can see everything if I go incognito. Would someone mind going into my shop and taking a look. If it's just me...hopefully it's just a glitch. I just want my customers to be able to find things.

I know something like this was going on earlier in the year. I hope it's not happening again

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Re: It seems like the problems never end

I see 4 pages of Halloween items... I do know that on occasion there are posts on the forums here about not all items are displaying properly in shops at times, which is incredibly frustrating. I have this happen on occasion; the listings are active, but sometimes something will be missing and when I refresh, it's there.

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nineteen27
Community Maker

Re: It seems like the problems never end

if i search for the word... halloween.

i get 150 results.

i can see 139 in your halloween all year section.

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chocolaterabbit
Conversation Maker

Re: It seems like the problems never end

@AutumnHollowStudio  @nineteen27  That's great, thank you so much. It must just be me. I appreciate it!

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Re: It seems like the problems never end

you're welcome! It's an annoying etsy issue - nothing specific to your shop! 

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Re: It seems like the problems never end

@chocolaterabbit   sometimes cleaning out the cache to get a new cookie helps. 

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OwlAlwaysKnit
Conversation Maker

Re: It seems like the problems never end

So sorry you are going through all these issues on here, I have just checked and can see and view 139, 3 pages of Halloween items

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GieseDeseiGns
Conversation Maker

Re: It seems like the problems never end

I saw 4 pages of Halloween

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ChillwolfArt
Conversation Maker

Re: It seems like the problems never end

(Desktop computer, Chrome)  4 Pgs. of Halloween Items, 139 listings.

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Re: It seems like the problems never end

I just peeked at your shop and clicked on the Halloween section.  I saw four pages of items.  

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chocolaterabbit
Conversation Maker

Re: It seems like the problems never end

Thank you all!! It must just be me. I'm going to change browsers and if I still can't see all of them will restart the computer (the fix for everything LOL)

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SugarTaffySoap
Conversation Maker

Re: It seems like the problems never end

@chocolaterabbit  Same response as ChillWolfArt.

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SugarTaffySoap
Conversation Maker

Re: It seems like the problems never end

@chocolaterabbit  I remember a while back others had the same problem. They couldn't see all of their listings. Did you put in a ticket with chat support?

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Re: It seems like the problems never end

@chocolaterabbit: Various display and caching issues aside, the Listings page from your dashboard is the best place to see the current status of your listings - there you will see if any are inactive (disabled by Etsy will be there, too). The Listings page seems to be the most current at all times.

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TheAtticRooms
Conversation Maker

Re: It seems like the problems never end

@chocolaterabbit I'm currently seeing 139 Halloween items in your shop. 

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chocolaterabbit
Conversation Maker

Re: It seems like the problems never end

Thanks everyone! Appreciate everyone's help. Everything is back to normal now.

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