Issues purchasing labels?

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Is there a tech issue with this currently? I am not able to purchase labels as of about 5 minutes ago....

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FabioMcMustache
Conversation Maker

Re: Issues purchasing labels?

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Hello everyone, and thank you for bringing this to our attention. We’re investigating the issue and will share an update as soon as we have more information. We appreciate your patience while we work to resolve this!

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Re: Issues purchasing labels?

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Me either!!

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Re: Issues purchasing labels?

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Same here.

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Re: Issues purchasing labels?

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Me three!  Glad it's not just me though.

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Re: Issues purchasing labels?

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Seems like the issue is fixed. I just printed the labels I was unable to print earlier.

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myclearstamps
Conversation Maker

Re: Issues purchasing labels?

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Mine said failed to purchase.  I guess I will have to use pirate ship.  If you do don’t forget to input the tracking number.

Everyone had a good day despite the bump in the road.

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Re: Issues purchasing labels?

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Pirate ship imports the tracking number.

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Re: Issues purchasing labels?

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Mine just failed twice......

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Re: Issues purchasing labels?

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Yep, having trouble purchasing shipping labels here as well. Getting a "labels failed to purchase" error.

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Re: Issues purchasing labels?

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I am having the same issue, must be a technical problem.

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Re: Issues purchasing labels?

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Another day, another SNAFU

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Re: Issues purchasing labels?

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Also having the issue

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Re: Issues purchasing labels?

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I suggest everyone check their Payment Accounts before re-purchasing.  There have been times in the past where this error message showed, and people were already charged for the first label.

But yes - always good to have a Plan B for when this happens - easy and fast to set up a PirateShip account, and the discounts are the same/better than what we get on Etsy.  You don't have to integrate if you don't want to. I just mark the order as Completed on Etsy and copy/paste the tracking, because I don't need it that often.

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KiwiStrings
Inspiration Seeker

Re: Issues purchasing labels?

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Me too….

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Re: Issues purchasing labels?

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Having the same issue this morning

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psphyllissews
Inspiration Seeker

Re: Issues purchasing labels?

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Also having the same issue. I checked my payment account and the shipping label does not show as a charge. So there has to be a glitch in the purchase. Ok, Etsy Support….help us out!

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Re: Issues purchasing labels?

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Its back up

 

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BellaBayHome
Inspiration Seeker

Re: Issues purchasing labels?

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I am also having an issue trying to purchase my shipping labels today.

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Re: Issues purchasing labels?

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I was having same issue.  I am now able to purchase the labels.  Good luck!

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Failure to purchase label

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I know this was an issue last year, but trying to purchase a label & get a failure to purchase. 
Never happened before.

any suggestions?

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Re: Failure to purchase label

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I am having the same issue. It just started a few minutes ago. I purchased labels about an hour ago with no problem at all.

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AngieZP
Inspiration Seeker

Re: Failure to purchase label

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Same issue

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KiwiStrings
Inspiration Seeker

Re: Failure to purchase label

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Me too. Won’t work

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Re: Can't purchase shipping label

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I am having this same problem now -  it is NOT fixed!!!

 

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Re: Can't purchase shipping label

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If need be it is easy to set up an account on Pirateship (and free) and get cmmercial priced labels or as a last-ditch effort buy at the PO but YES the Etsy label feature should work. The glitches are why I buy on PS.

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