Is anyone still having issues with the global and domestic pricing?

[MimisCrochetDen]

Hi,

I'm still having problems with the global and domestic pricing. On the page where I see all my listings and stats the prices are correct, but when I choose to go into a particular listing let's say to edit and scroll to the global and domestic pricing section, what I often find is both prices are the same at the domestic pricing. I live in Canada and sell to Canada and US, so the price for the US is shown at the domestic price. So if a US resident buys my item, he/she would be paying at my domestic price. I've been in touch Etsy many times over this and no resolution found. Anyone having this problem? And if so, has anything been done to fix it?

[cindylouwho2 · Accepted solution]

Last I heard it is still happening, and this is the only solution: https://community.etsy.com/t5/Technical-Issues/Domestic-and-global-pricing-change-not-showing-on-lis...
you have to reset the prices any time you make any sort of edit. 

[MimisCrochetDen]

Thank you cindylouwho2. I was just about to give up. It's really a shame we have this bug. They should have left the old listing setup.

[WillownWolfe]

I did this, reset every single listing as Etsy suggested and readded all the pricing again and it's gone and happened again today.

[MimisCrochetDen]

Hi cindylouwho2,

I think I discovered an easy way to deal with it. It seems to work but need someone to try it to confirm. If I go into a listing to make a change, I also change the domestic price and then publish. It worked. You can change the domestic price even by 1 cent and it works. Can you try it and let me know if it works?

Thank you

[cindylouwho2]

@MimisCrochetDen thanks for that suggestion! 

I do not use domestic & global pricing so I cannot test it, though. 

[kallistiquilts]

I've been dealing with this for almost two years.  I'm in Canada and ship mostly to the US and I gave up editing my 800-ish listings a long time ago.  Workarounds are temporary with Everywhere Else prices reverting to Domestic eventually because there have been many previous threads regarding this topic and I have tried all of the suggestions. 

I have contacted Etsy many, many times and the previous time I was told that "honestly, Etsy knows about it but they're not working on it."  It doesn't take a team of software people two years to fix a known issue. 

I issue refunds if the overage is more than $5, but I'm starting to not issue refunds at all because I would have to do it multiple times per day and then respond to multiple messages about why I've issued the refunds . . . because customers are no longer receiving the reason for the refund and the personal note attached to their refund. 

The result of Etsy's negligence regarding these technical issues is shocking to me.  I've been on Etsy since 2008, the good old days.  If the website keeps going down this path, I may be compelled to close my shop.  It's crazy to me how many people don't discuss all of the technical glitches in the forum.  Maybe they're new?  Maybe their comments and questions get deleted?  I'm not a conspiracy theorist but it does occur to me that my shop will be demoted by leaving this "negative"/factual post.  

[WillownWolfe]

I started noticing this issue last year. Was told to remove all 'everywhere else' rates and save, then readd, which I did and took forever. It's still happening though. I offer free postage domestically and internationally but people outside the UK see a higher price. All I can think to do is continue to offer free postage in the UK but change my shipping profiles to charge postage outside the UK, it should hopefully remove the issue

[cindylouwho2]

@WillownWolfe Make sure Etsy compensates you for any differences every single time they charge the wrong amount. 

[TickleYourWitch]

Yes still happening. US customers are always being charged my higher domestic rate. My domestic rate is higher due to Etsy's refusal to collect GST and making us build it into our prices. It always defaults to the higher price for US customers too. I have stopped worrying about it. I don't have time to be constantly fixing it. 

Sometimes it randomly adds $4.50 to prices too on a couple of listings, which it started doing after handling fees were disallowed. This, even though my package fee was only $2.25 on those two listings. Can't figure that one out. Lol

Quite ridiculous that it takes Etsy's IT team so long to fix these mistakes. 

[cindylouwho2]

@TickleYourWitch they are obviously not trying to fix it, because they don't care about non-US sellers, and you charging more gives them more fees. Even an incompetent coded could have fixed this in 2 1/2 years. 

Etsy does refund if you push them. I would just submit the Order CSV once a month and tell them you want your money. 

[TickleYourWitch]

@cindylouwho2 

No refund needed. In this case I come out ahead. US buyers are the ones being charged too much.  

[BaggieAggie]

The OP is talking about item prices. You seem to be talking about shipping prices...?

@TickleYourWitch @cindylouwho2 

[cindylouwho2]

@BaggieAggie we're talking about item prices. I've been following this issue for 2 1/2 years and know how it works, as does @TickleYourWitch 

[BaggieAggie]

Yes, it's still happening. I'm in the UK (and have all my listings set to manual renew, by the way, just in case that has some bearing on what I'm about to say)...

Whenever I list an item for the first time, the higher international item price sticks just fine (though I always check that it has, just in case, by changing my viewing country from United Kingdom to that of one of my international shipping destinations). However, every time I edit or relist an item, I have to uncheck the international pricing option, which then allows me to list (quite bizarrely) with only the international price. I then have to edit the listing again to opt in to international pricing so that I can add the domestic price back in (!).  A knowledgeable CS agent provided this information to me a year or so ago, and it is the only method that works as far as I know.

The only listings which are unaffected by this programming 'glitch', are my variation listings.

If you're asking because you have an international buyer who has paid the domestic item price, contact Etsy and they will add the difference to your Etsy account.