I can only see the first 2 lines fully, the third is sliced in half and there's no 'read more' to click. It's the same with any shop I view while on both Chrome and Edge.
@timelapse That's a good idea. I have a hard copy of mine. Mine is 3 lines.
Yep, it's the same with my shop announcement. I see the first two lines, the rest have disappeared into the Etsy black hole.
@timelapse @Good call! Putting it into your about page for now! Mine is cut off too and I have a lot of info in mine.
The info is still there, I can copy and paste it
It's just like they moved something on top of it and covered it.
@SmudgePlant How were you able to copy it tho? I just tried but it stopped at the third line and started to copy everything below.
Can I ask a favor? Can you remove most of my announcement here. I don't want the link to our other shop appear as a tvp or to get views that'll affect conversion.
@SmudgePlant Like @TheVintagePineapple , I can't see her text beyond what is chopped off (using a desktop computer, Chrome).
@TheVintagePineapple @ChillwolfArt I am on my phone using a mobile browser and I can press on the beginning of the announcement and then drag until it starts to highlight other sections. Then choose copy and paste and everything was there.
(I edited my first post.)
@SmudgePlant I'll be darn; I did the same thing (pressed, dragged and highlighted), but it wouldn't let me beyond what is chopped off.
Maybe the device used made the difference?
Thank you for the edit, Kellie. And also for the compliment! I'll tell my daughter.
@ChillwolfArt I guess we discovered my superpower.
@SmudgePlant LOLLLLL!
Yes, it's been cut off in my shop too on both my computer, which I access via Firefox, and phone, which I access via Chrome.
@timelapse Good idea! I did the same. I hit edit (to get the whole thing) then copy/pasted it just above my "about" information. I left a couple of spaces between the two.
yep, just did the same thing.
Like I needed to do a shop update on an early Saturday morning! LOL...
Yes, mine is cut off too.
See, this is why I love the forums. I hadn't noticed this until I saw this thread - so thank you fellow sellers! (There are other things I never notice, or forget, like checking my spam folders for messages, until I come here and see all the things y'all have pointed out)
The announcement cut-off is quite annoying; I have—er, had—a few different sections in my announcement. Some stuff was also in my FAQ but I liked having it in both places, since I figured it made it more likely that customers would find it.
My announcement in both shops is still cut off. Hope they fix it soon.
Same here, guess I need to shorten my announcement, since Etsy isn't exactly known for fixing site issues in a timely manner.
I actually looked up "Shop Announcement" in the Help section to see if they had a limit now.
It says this about announcements:
"Keep your announcement short and sweet. You can add more detailed information to your About section, public profile, shop policies, and item descriptions."
@SmudgePlant - It sounds like the limited amount of announcement space is maybe permanent then. Thanks for the heads up : )
same here, hopefully there will be an Etsy response soon.
Don't hold your breath.....
yes it is cut off in both of my shops and there is no 'more' button as usual.
One is in Firefox brower. The other in Chrome. Both are showing the same issue. Looks like someone at Etsy has made a tweak...
Ugh, another fun useless programmer change (mistake) that makes zero sense to do in the first place. Glad to see they continually keep busy doing nothing productive in any way that's positive.
Cut off is one thing but removing the "read more" link compounds the issue.
I hope like heck @SmudgePlant Kellie is wrong (not you personally of course) and this is not permanent (without warning of the change)