Is anyone else seeing their Shop Announcement cut off?

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I can only see the first 2 lines fully, the third is sliced in half and there's no 'read more' to click.  It's the same with any shop I view while on both Chrome and Edge.  

 

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thatregina
Community Manager
Community Manager

Re: Is anyone else seeing their Shop Announcement cut off?

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Thank you for your reports, folks. We've relayed them to the appropriate team and they are investigating this now.

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thatregina
Community Manager
Community Manager

Re: Is anyone else seeing their Shop Announcement cut off?

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Hello again, folks. This issue has now been resolved. Please ensure to clear your browser cache and cookies, which should clear any residual display issues. Thank you all again for your reports! I'll close this up now.

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PoochandTabby
Conversation Maker

Re: Is anyone else seeing their Shop Announcement cut off?

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Same on Chrome for me and when viewing on mobile (not the app).

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DesertChains
Conversation Maker

Re: Is anyone else seeing their Shop Announcement cut off?

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I checked several shops, including my own. Same issue.

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JustMeToo
Community Maker

Re: Is anyone else seeing their Shop Announcement cut off?

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It looks terrible.  Why don't they leave things alone that are working and fix the problems instead!

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GielDesigns
Conversation Maker

Re: Is anyone else seeing their Shop Announcement cut off?

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Yep. I'm seeing the same.

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Re: Is anyone else seeing their Shop Announcement cut off?

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Good to know it's not just me.  But why do these things always seem to happen on weekends?

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timelapse
Conversation Maker

Re: Is anyone else seeing their Shop Announcement cut off?

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@TheVintagePineapple - Weekends so that they don't have to listen to us scream!

 

I actually was able to get in via shop manager > settings > shop appearance and copy my entire announcement, then moved it down into my about page for now....that way I can move it back if this is either a glitch or a #%@@#test!!

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Re: Is anyone else seeing their Shop Announcement cut off?

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@timelapse Good idea!  

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PWOriginals
Conversation Maker

Re: Is anyone else seeing their Shop Announcement cut off?

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Same here

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Re: Is anyone else seeing their Shop Announcement cut off?

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YEP on Chrome.

Uber lame, per usual.

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Re: Is anyone else seeing their Shop Announcement cut off?

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Yes, seeing the same! The read more button is missing. 

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Re: Is anyone else seeing their Shop Announcement cut off?

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Mines good at my vintage store, just checked.

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timelapse
Conversation Maker

Re: Is anyone else seeing their Shop Announcement cut off?

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@DougsVintageStore - But it looks like yours is only 2 lines anyway...correct?

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Re: Is anyone else seeing their Shop Announcement cut off?

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The third line is cut off on yours, too.  I can tell the word is 'memories' but no idea if there was another paragraph after that.

@DougsVintageStore Try looking at someone else's shop.  Do you see their whole announcement?  What browser or device are you using?

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Re: Is anyone else seeing their Shop Announcement cut off?

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The odd thing is that when I go into EDIT mode the entire thing is there, but it's not on the main page.

I tried to edit it a bit and hit SAVE, hoping it might come back, no luck.

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timelapse
Conversation Maker

Re: Is anyone else seeing their Shop Announcement cut off?

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@leinweberstudio - I actually was able to get in via shop manager > settings > shop appearance and copy my entire announcement, then moved it down into my about page for now...

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Re: Is anyone else seeing their Shop Announcement cut off?

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@timelapse 

Yes, I saw that; good idea! Am pondering doing the same.

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Re: Is anyone else seeing their Shop Announcement cut off?

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Me as well! I have all my good info in my shop announcement this sucks!

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Re: Is anyone else seeing their Shop Announcement cut off?

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Yes.    I noticed it on a shop who announced they were leaving in the forums and it cut in a very unfortunate place.   

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Re: Is anyone else seeing their Shop Announcement cut off?

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Same here, announcement cut off in my shop

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OneEyeCatStudio
Conversation Maker

Re: Is anyone else seeing their Shop Announcement cut off?

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How bizarre.
This is new to everyone else? I've been seeing them exactly like this for months.

It looks awful.  That's why I don't have one.

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Re: Is anyone else seeing their Shop Announcement cut off?

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Yeah, it's a brand new glitch for me and apparently others.  

You knew about this and didn't warn the others?!  For shame!

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OneEyeCatStudio
Conversation Maker

Re: Is anyone else seeing their Shop Announcement cut off?

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Funny, I just thought everyone was seeing them that way.

And, you know, it's Etsy so .................

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ChillwolfArt
Conversation Maker

Re: Is anyone else seeing their Shop Announcement cut off?

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@TheVintagePineapple  @timelapse  I checked both of yours (desktop computer, Chrome), and yes, the Announcement is cut off. My own has a one line sentence because my Shop is On Vacation, but I'll bet my regular Shop Announcement is chopped off too. This makes no sense whatsoever; what purpose does it serve (rhetorical Q). Why not fix things that are indeed broken, instead of leaving little surprises like this over the weekend, but what the heck do I know.

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timelapse
Conversation Maker

Re: Is anyone else seeing their Shop Announcement cut off?

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@ChillwolfArt - I actually was able to get in via shop manager > settings > shop appearance and copy my entire announcement, then moved it down into my about page for now...

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