Incorrect Star Seller data

[GitikaArt]

Hi, I am a Etsy seller and I’ve been working hard to become a star seller. I had completed 5 orders with more than USD 300 as per the criteria which was showing 2 weeks back in the Star Seller dashboard. But it is not showing anymore. It now say 0 orders. I think there is a technical glitch on this. As my sales (orders & delivery) column, it is showing all the sales with their prices. Request you to please check on the same. 

[NanaLetha]

Once your meet both the dollar amount and number of orders, they don't show anymore in the star seller dashboard info.

[GitikaArt]

Infact i had no idea and this change in currency is not written in any terms or conditions. Infact I got a few calls from Etsy support in India to change the currency to INR and hence I changed. They did not tell me that my Star Seller would be effected otherwise I would have never done it. I don't know what to do now. 

But Thanks really for your reply. 

Regards, 

Gitika from GitikaArt

[audreytherese]

It only goes for the past 3 months, so the January star will be October-November-December. Did you make the 5 sales within those months? 

I'm also not sure you would get the review badge, as you don't have a review more recent than July. I know for messages if you don't have any they will default to getting the badge, but I don't know if they will default you to getting the badge without any recent reviews. 

[CappuccinoLace]

Did you change your shop currency by any chance?

[TonsOfPaper · Accepted solution]

Hello GitikaArt,

After checking in here, it appears that you've changed your shop currency last December 19, 2022. Please know that as of the moment, if a seller changes their shop currency mid-calculation-period, their orders and sales numbers will reset and they will have to build up their orders and sales minimums again. This is because Sales and On-Time Shipping & Tracking criteria are dependent on the shop's currency. We strongly recommend changing the shop's currency only if needed.

Thank you very much!!

[GitikaArt]

Oh god. Thanks for your reply. Infact i had no idea and this is not written in any terms or conditions. Infact I got a few calls from Etsy support in India to change the currency to INR and hence I changed. They did not tell me that my Star Seller would be effected otherwise I would have never done it. I don't know what to do now. 

But Thanks really for your reply. 

Regards, 

Gitika from GitikaArt