Star Seller badge - Calculation error

[NoMiWoodArt]

I received a score of 88%. It appears that I replied to buyers question regarding the availability of an item by turning my response into a custom order. I did indeed respond and responded very timely. Because of this I did not earn my start seller badge. Not sure this actually fair! How can this be rectified?

[NanaLetha]

It can’t be rectified. You must reply to all messages.

[BootifulLabels]

There is nothing to rectify, if the buyer contacted you through the Etsy message system for a custom order, you must respond within 24 hrs to let them know you will send them a custom order.  The order itself is not a reply to the original message. I have to say, half of my orders are custom and I can't recall a situation where I was able to create a custom order without getting more information from the buyer first.

[BagmakerSupply]

@NoMiWoodArt: If you are creating a custom listing based on a new thread, you still need to reply to the actual message. Etsy is now putting a blue text warning / advisory (blue banner on desktop, and a blue dot on mobile) on those messages they consider to be a "new message" but should semantically be called a "new thread".

[NoMiWoodArt]

Thanks all...Would have been nice to know BEFORE I replied trhe way I did...Lesson Learned.

[TickleYourWitch]

All of the info is on your dashboard where it has been for 18 months. You have only yourself to blame.