Incorrect Pricing

[NancyQstudio]

Etsy accidentally changed my pricing along with several variations due to a glitch on their end.  It took me almost a full day, but I was able to fix this by editing the listings with my correct information.   But, it's happening again!  Etsy has now changed my pricing and other variations with incorrect information again.  I've got almost all of these fixed now.   Has anyone impacted with this problem had a resolution?  How did it get fixed?  This is a real problem.  Not only has the pricing been changed to an amount far below what I can make it for, but variations I don't sell are added and ones that I do sell have been deleted.  Yikes! 

[TBQSC]

Yikes, that is NOT good!  Sorry that happened.  I will now keep a closer look on my item prices / variations for any changes.  Thanks for the heads-up @NancyQstudio 

[NancyQstudio]

@TBQSC I'm glad it helped. Yes, please do check them.  I'd hate for this to happen to you too.  It's been so frustrating because it keeps happening.  I just corrected several listings again. 

[BeJeweledByDEBORAH]

Nancy, is this happening only with listings that have variations or across the board? How did you discover the error? Are you certain your account hasn't been hacked as it doesn't seem logical that a glitch in Etsy's software would cause this. If it is a glitch, this could be happening to any listings for any shops, and one might never know until an order with an erroneous amount comes through. Yikes

[NancyQstudio]

@BeJeweledByDEBORAH Correct, it is only happening to listings with variations.  And it's random.  Not all listings are impacted.  Changing them back to the correct pricing and variation doesn't mean that listing (or another one which previously seemed fine) won't be changed again.  They have been.  

I am positive this is an Etsy a glitch.  Etsy has stated that they are aware a select group of Etsy sellers are experiencing and impacted with this variation problem.  They shared Etsy is working on the issue.  This announcement was made on 4/25 by Etsy that a small number of sellers were impacted. However, since the problem is now occurring in my shop, I was hoping to find out how, or if, others have found a resolution.  

[NancyQstudio]

I neglected to answer your 1st question.  I'm sorry @BeJeweledByDEBORAH .  I discovered this the first time because I was making some edits to some listings.  I discovered it was a recurring problem when chatting with shoppers and answering questions about listings.  I was copying links for a buyer and discovered additional changes had happened.

Fortunately, I just checked my whole shop again and everything looks fine.  But, it hasn't been 24 hours since my latest correction of newer changes.  

[BowValleyStraws]

This is happening to me too! So far I found one that i've been losing money on thanks to it, I reported it to the help chat but after wasting 15mins with it, i guess it must just be bots they didn't seem to understand and i'm not confident they are gonna pass it to anyone. They just told me how to go in and update the price (duh) and that i need to make sure to update the app after i told them twice I don't use the app..lol  

[cindylouwho2]

"variations I don't sell are added and ones that I do sell have been deleted." - this part is interesting. Is it copying variations from other listings you have, or are the new ones completely different than anything you would ever do? 

Pricing changes are sadly not a surprise, but adding the different variations is really odd. They have to come from somewhere. 

[NancyQstudio]

@cindylouwho2 The added listing variations are ones I don't currently offer.  But I have used them in the past variations.  This was almost two years ago.  I can't find these supplies anymore so I no longer offer this type of item.  At the same time Etsy is deleting a newer variation that I added eight months ago.  Etsy is leaving variations alone that have been active for over five years.  I'm now considering canceling all variations on Etsy as they don't seem to be able to manage this program.   I am able to sell them elsewhere so this can be done without harm to my business while still having inventory on Etsy.  

[PrimFun]

@NancyQstudio   Before dealing with this, did you contact Etsy to tell them of the issue?  They need to be informed when errors happen otherwise they have no idea what is going on.  I hope you and all the others notified Etsy.   

[BowValleyStraws]

I did, they barely understood so that's why I also came here to report it and see if anyone else was having this issue again. 

[NancyQstudio]

@BowValleyStraws This was my experience as well. 

[NancyQstudio]

@PrimFun Yes.  However, I received a message about reinstalling an Etsy app I don't use.   The additional help included things I've already done.  So, contacting Etsy with screenshots and examples was of no help. The reply was from a bot that didn't understand the problem.  

[funkydreamsmosaics]

That sounds like a repeat of the issues with variations from a few months ago. But the use of old variations makes me wonder if Etsy is moving servers or they had to restore some databases or something.  That always seems to dredge up old content.

Here's a thread on the variations issue from April:

https://community.etsy.com/t5/Technical-Issues/Please-check-your-prices-Wrong-Prices-Showing-for-Pro... 

[NancyQstudio]

@funkydreamsmosaics Thank you.  This is helpful.  

[cindylouwho2 · Accepted solution]

@funkydreamsmosaics "But the use of old variations makes me wonder if Etsy is moving servers or they had to restore some databases or something." My understanding is that everything has been in the cloud for years now, so they would not be moving servers. 

But you are right, as I said above, the "new" variations have to come from somewhere. They could be restoring to previous settings, or trying to use AI to set new shipping/processing profiles to variations. Or some other horror we cannot conceive of yet @NancyQstudio 

[NancyQstudio]

@cindylouwho2 Today I only had two Etsy altered listings which is a large improvement.  But it is still a time consuming frustration.  Especially considering Etsy's lack of support.  I do belive this is related to some type of change being made.  Hopefully it is a temporary issue and not an ongoing problem. 

[cindylouwho2]

@NancyQstudio I wish I understood why this is only happening to a few people. Definitely frustrating! 

[ZehOriginalArt]

@NancyQstudio  I wonder if this has something to do with the fact that you tried applying processing times to listing variations? I have not been brave enough to try it especially since you had issues with it. But I don't know how many listings you tested.

[NancyQstudio]

@ZehOriginalArt I don't think so. Only because this happened before I started changing processing times.  I'm changing some processing times in variations now and not experiencing problems with these listings.  So, I think it's safe for you to do.

I've fixed all my changed by Etsy listings and hoping my reedits stick this time. This may be a temporary problem....I hope!   It seems like Etsy is unaware of why this is happening to select sellers since they are not offering real support. 

[ZehOriginalArt]

Ah, OK. If it started before, then that is not it. Glad you are not having problems with that now at least. I hope your pricing stays accurate going forward - that is so frustrating!

[NancyQstudio]

@ZehOriginalArt Thank you! It sounds to me like you aren't in the impacted seller group.  That's good!  It means you shouldn't have problems with using the variation processing times.  It's a great tool!  I just wish Etsy would make sure that implemented programs were running correctly before making them live.  Or at the very least, give real support when they aren't working as they should.

[TrinketDrawersUK]

Also check your listings when a variation sells, I found that on listings with 2 variations if one sold the listing deactivated and went in the sold listings. 

[NancyQstudio]

@TrinketDrawersUK Thank you!  I just checked.  Fortunately, this hasn't happened.  

[NancyQstudio · Accepted solution]

I am still experiencing this problem.  Thankfully most of my maual edits have taken and are now remaining at my correct pricing and set variation.   But I still have a few listings that keep reverting back to Etsy's incorrect changes regardless of how many times I edit them.  I am deleting these listings as I can't find a resolve because losses will be taken if a purchase is made.  I hope sharing this helps anyone dealing with this ongoing Etsy glitch.