Identity Verification and Vacation Mode

[SweetBreeze2]

A few days ago, I submitted my identity documents for the third time, as requested. On the same day, Etsy's Trust-and-Safety team contacted me and asked for additional documentation, specifically a utility bill, which I promptly provided. However, several days have passed since then, and I have not received any further updates or communication from etsy's team.
The status in my account still shows as "pending" and still in vacation mode. Who can help me?

[TutuSister]

very similar situation for me. two people from trust and safety have contacted me and then ghosted me. I have been on vaction for almost w eeks now.

[SugarTaffySoap]

@SweetBreeze2 @TutuSister  The forum community specialists / moderators have been sending verification glitches to the specialist team.  It doesn't look like your post was reviewed by one.  You may want to reach out to them.

[ModKenneth · Accepted solution]

Hello! @SweetBreeze2 @TutuSister  We're sorry to hear you're experiencing issues with your shop. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.