My funds have been on hold for 2 weeks, after submitting my mums ID instead of mine, as I am the original shop owner. I believe Etsy misunderstood the situation and thought I wanted to transfer the shop to someone else, when in fact I thought they already had my details and I just wanted to add my mum as a shop member. We submitted the information again with my ID and explained that we both work together but the account/shop is mine.
We have successfully run our shop for 3 years without any problems. We have thousands of sales and hundreds of 5 star reviews. I have made the decision to put my shop on holiday as I’m reluctant to keep accepting orders when my funds are on hold. I am desperate to get my shop reopened but I am just stuck for answers to move forward. I have sent multiple emails to Etsy's Trust and Safety team, and had endless conversations on live chat but I have not heard back from them in over two weeks.
Has anyone else experienced issues and how did it get solved.
Thanks in advance for any help.
