ID Verification

[BookishDreamGifts]

Hi there,

I recently opened a new shop and have been running it for about a month. It’s been doing well so far, and this isn’t my first online shop. However, Etsy asked me to upload my ID again—I suppose my camera may have been a bit blurry during the initial onboarding and verification process.

I re-uploaded my ID last week, but I just received an email saying my ID wasn’t uploaded and that my account is now in Vacation Mode. I’ve tried contacting support, but I only receive pre-written emails stating that I need to upload my ID, which I’ve already done. It feels like a catch-22 situation. Is there a way for a real person to look into this? How long does it typically take for verification?

I feel like I’m only communicating with AI, and there may be a bug in their system. If anyone has experienced a similar situation, I’d appreciate any advice on how to reach a human representative.

Thanks so much for your help!

Best regards,
Wiebke

[DaiqRoseCreations]

I don't have a solution for you - just popping on to say I'm having the same issue.  Thinking it must be a bug/glitch on their end.  I'm certain I uploaded docs just a couple weeks ago

[BookishDreamGifts]

Thanks so much for sharing your experience! I’m glad I’m not the only one! I hope they can fix this so we can get back to our shops soon!

[TangibleStationery]

Hi there, The same thing happened to us. My advice is to keep on contacting, however hard it is, just keep going. We are a business account, star seller with 6 happy years of selling on Etsy, it kept asking for a passport/driving license in the name & address of the company but with my date of birth??? In the end we sent a presentation/screenshots showing how the Etsy system was transposing data. Not sure if this worked or it just took 6 days to check one passport but we were suddenly back on sale yesterday? I would humbly suggest, the disabling of Live Chat is no coincidence.... ironically, this would have relieved a lot of stress and anxiety with issue resolution being speeded up? 

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.