I have 100% on everything, why do I not show star seller for all 3 categories?

[Twofalafels]

I should have had all 3 badges for star seller last month and this month. But it is only giving me part of them. Why? 

[PlatypusDream]

Are you looking at THIS period's metrics (what automatically shows) or LAST period's metrics (you have to go back and click to see them)?

[Twofalafels]

Last period. I have never dropped out of star seller stats since I started 2 years ago. 

[Natalya1905]

You have a SS badge for reviews, but the ones for messages and shipping are missing. Check your Previous period stats (download CSV files) and see what it says. Any messages not replied to within 24 hours? Any orders shipped late or shipped without tracking? 

[Twofalafels]

I ship all orders via usps first class mail letter or flat. Etsy provides a tracking number but it’s not a service usps actually tracks fully. But I’ve had star seller status the entire time I’ve been selling and just this past time it’s saying they are locked. I’ve definitely not dropped below the threshold to qualify. I always ship fast and respond within 24 hours. The stats for last period even say 100% and 5/5 for all stats. 

[Twofalafels]

I have 100% on all last period stats