I have been having issues with store traffic being down around 75% the last year or so. I have tried everything to remedy the issue including changing titles, SEO, photos, etc to no avail. I would search for my items on Etsy using different devices and browsers and would not be able to find any of my items. Naturally, I thought either my Shop or all of my items somehow got de-indexed by Etsy, so I reached out to Customer Service for help. Etsy Customer Service reassured me that my store and items were indexed and that everything was fine. I knew after selling on Etsy for 10 years something has been way off and I just wasnt going to give up until I figured it out - which I finally did...
I had all of my items on Auto-Renew. There is a glitch (at least with my store - and maybe with yours) that when the time came for an item to auto renew, it de-indexed the item from Etsy instead of paying the .20 and re-issuing it onto the Etsy store. Even though everything looked right when it renewed and I was charged .20 and the item showed active on the Etsy store (IT WAS NOT!) The remedy??? I had to go and select every item in my store and de-activate them all manually. Then, I selected every item in my store and activated them all manually. As soon as I did this, they all BECAME SEARCHABLE AGAIN! Crazy!!!
I havent seen anyone mention this issue on the forums yet so I am hoping if anyone is stuggling with sales or in a similar situation, that they can check that this exact issue isnt happening to their store. If it is, I hope it helps you fix it moving forward!
