Is this a scam?

[LesMainsDePetitPain]

Hi! 

I think this is a scam but I want to make sure since I don't want to ignore someone. 
I received an email from a "buyer", asking for tracking details concerning their order. 
The thing is, I haven't received orders this month, and I've sent every order I had before. My last customer was French, and the email is in English. I asked for their name, the order number and the items they bought, but they only responded with "I placed an order with you for "the name of my shop. Here's my order:" and then provided a link. I, of course, did not click on said link. 

So, am I paranoid, or am I right to think this is a scam? 

Thank you

[VintageRescueSquad]

Most likely yes. Ask them to provide the transaction number and explain that without it, you cannot do anything. If they are having problems, they should contact etsy directly.

[LeLightFantastique]

A link to their order would only work if you were logged in to their account. Ask for a screenshot or order # and date of order. (just in case it is a genuine request)

[Amaradorn]

Don't click on links in messages or direct emails. Many turn out to be scams. As others have suggested, you just need the order number (I wouldn't ask for an image/screenshot either as those can contain viruses). If they can't give you the order number then report the message as spam or put it in your junk mail folder (depending on whether it's an Etsy message or direct email).

[ButterflyFeetDigital]

Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

[inmyteeera]

I got the same email asking for shipping concern, they cant send me the order number, only the title of my listing. So dont click any link in email. It's a scam

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution, and do not click on any suspicious email links. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Report.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.