I don't sell to France but they still want (EPR) registration number

[#1]

Dear Support Team,

I now understand, that vacation mode was put on my shop because you want a (EPR) registration number for France, even though the error message says I should upload government-issued business verification document, that was already VERIFIED.

But I don't have this number. So I deleted France and EU from all my shipping profiles. 

But the system did not update the settings and still wants a (EPR) registration number for France that I do not have.

The email from the special Team was with "noreply" address, so I cannot ask them.

The problems with Etsy to even start a business seem endless.

Please help.

Janka

[FancyTogs]

@CraftCultandCoffee 

Which country is your shop business registered in?

Ie. which country taxes your shop's business profits?

That is your shop location.

Lawrence (Clare's other half)

[ModKenneth · Accepted solution]

Hello,

The ETA for response varies on a case-by-case basis, and a separate team is handling your case. Any further communication on the matter, if applicable, will only occur directly with you, and via email.

As support requests are handled privately, we're now closing this thread