I cannot mark orders as complete

[LuckyKnitter]

I have two open orders, and I tried to purchase the shipping label and couldn't do it (two items in one order), so I got the label at the Pirate ship and had the package shipped. But now I cannot mark order as complete - I paste the tracking number and... there is no final step, no button to click,  ENTER doesn't work. So I sent the message to the buyer with tracking. 

Now I have two overdue orders, I might lose the Star seller badge because I don't ship in time. And I wonder what I will do with the next orders - they will stay open forever? How to mark them complete? I wonder if it's only my problem or some kind of a glitch of Etsy. 

Thank you for any help! 

[ChristmasIsLove]

Are you clicking on the icon that looks like a clock (on the order page)? That's how you mark an item as completed when you use a different shipping service.

https://help.etsy.com/hc/en-us/articles/115015774228-How-to-Add-Tracking-and-Complete-an-Order-

[LuckyKnitter]

Thank you, I had more than 3000 orders completed, and now it doesn't work. (((( 

[BootifulLabels]

Try reducing the size of your screen, it may have been zoomed in and the button to complete has moved off the page.

[LuckyKnitter]

Thank you, tried. Reduced to 50%, no button appeared. (((

[Amaradorn]

Make sure you are not pasting in a space by accident (this is just a guess)

[LuckyKnitter]

Thank you, the little window for the tracking is still there, I paste the number and that's it. It doesn't proceed. And I have no idea why it's happening. 

[LuckyKnitter]

Thank you all for the replies, the problem is gone. I don't know what happened. Have a great day! 

[Lacenknits]

I have the same issue, cannot marked "shipped" for some orders and now have about 5 orders overdue. wonder if this is happening to anyone else and what did you do about it.

[thekaftanlife]

same issue with me. i cannot mark orders as complete. 

[MaggieRuthCreations]

I have the same problem ho w do I fix it?

[BagmakerSupply]

@MaggieRuthCreations: Are you experiencing this using an Etsy app (on which operating system) or via mobile browser or desktop browser (which browser and operating system)?

[DeRosiaPottery]

I have the same problem!!

[BagmakerSupply]

@DeRosiaPottery: Are you experiencing this using an Etsy app (on which operating system) or via mobile browser or desktop browser (which browser and operating system)?

[BluKatDesign]

Clear cache, cookies, sign out & sigh back in.  Are you using Safari browser, I have lots of problems with mine!

[ModJose · Accepted solution]

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